About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients.
We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years.
Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.
Key Responsibilities :
Customer Service : Provide outstanding service to clients, addressing their needs promptly and professionally.
Benefit Education : Educate clients on their benefits, ensuring they understand their coverage and options.
Delegate Incoming Requests : Direct incoming client requests to the appropriate service associate for prompt handling.
Claim Resolution : Handle and resolve claims efficiently to ensure client satisfaction.
Claim Submission : Assist clients with the submission of claims, ensuring accuracy and timeliness.
Prior-Authorizations : Manage and facilitate prior-authorization requests.
Appeals : Guide clients through the appeals process, offering expert advice and assistance.
Manage High-Level Issues : Address and resolve complex benefit issues, system corrections, and other high-level matters.
ACA Reporting : Oversee ACA reporting to ensure compliance and accuracy.
Manage & Supervise Team Members : Review cases, provide education, and support to team members, ensuring high-quality service delivery.
Qualifications :
5-years of related experience, specifically in employee benefits.
Strong customer service skills with a client-centric approach.
Excellent communication and problem-solving abilities.
Ability to manage and supervise a team, providing guidance and support as needed.
In-depth knowledge of claims processes, prior-authorizations, and ACA reporting.
Strong organizational skills with the ability to handle multiple tasks simultaneously.
Benefits & Perks :
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
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