Job Description
Job Description
The Information Technology Infrastructure Engineer-Contractor works with the Director of Infrastructure and Networking supporting, maintaining, updating, and expanding infrastructure resources throughout the organization.
In this role, you’ll have the opportunity to :
- Maintain data center operations across the organization.
- Maintain and update PCs that connect to equipment in the laboratory.
- Action level 3 infrastructure related tickets that come through our service desk.
- Assist with general server maintenance and upgrades across the organization.
- Provide expertise in Windows on-prem and cloud services including active directory domains, Azure, Office 365, Entra, and Exchange.
- Administer OKTA for authentication and application access.
- Support Zoom and MS-Teams videoconferencing hardware and applications.
- Install and support WiFi access points. Understand connectivity, and RADIUS authentication.
- Understand LAN and WAN networks including routing, subnetting, VPN technologies.
- Provide expertise with Cisco Meraki, Dell, and Brocade switches. Ability to program switchports, access control lists, VLANs, routing, and security.
- Expertise in VMWare vSphere 7 including the provisioning and management of virtual machines, networking, fault tolerance, and storage.
Experience with Nutanix virtualization or ability fast track learning required.
- Experience with Palo Alto firewalls including Prisma access and Global Protect VPN. Must be able to create firewall security policies to block or allow traffic based on port, IP address, or application.
- Strong experience with Cloud migrations and securing cloud access.
To succeed in this role, you’ll need.
- Minimum of AD degree with minimum of 6 years experience performing Data Center operations support
- Current minimum CCNA or MCSE or VCP certification required no exceptions.
- Experience as an OKTA administrator, OKTA certification strongly preferred.
- Experience supporting video conferencing hardware and applications.
- Hands-on experience with Microsoft AD, vSphere, VMware ESX Server, Nutanix.
- Solid understanding of TCP / IP, DNS, DHCP, routing, and network infrastructures.
- Willingness to learn and be challenged by new business applications and processes.
- Excellent troubleshooting skills. Ability to solve complex technical problems.
- Ability to work with minimal supervision.
- Experience working in the biopharmaceutical company preferred.
- Experience supporting and updating laboratory computers connected to scientific equipment.
- Must be physically able to lift and move data center system components (i.e. Servers, Switches, etc.).
- Availability to work evenings and weekends for projects and mission-critical issues.
- Strong Interpersonal and Communications (oral and written) skills.
In return, we offer you :
- Hybrid work flexibility
- A collaborative, innovative team that works as one to amplify your impact on your career, the work you do and patients’ lives.
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