The Treatment Associate / Beauty Advisor reports to the Sales Team Manager / Store Manager and ensures the uniform execution of the Belk direction within their store.
Sales - Responsible for :
Meeting or exceeding personal sales per hour goals
Being a role model and demonstrating excellent selling skills and customer service
Executing successful promotions and special events / pre-sells / GWP’s
Driving sales through customerclienteling
Work with store management to optimize business to business
Achieving assigned $ line goal
Identifying and reducing shrinkage in area
Customer Service - Responsible for :
Meeting or exceeding SPH goal
Meeting or exceeding credit application goals
Thanking each customer by name following a purchase
Handling each transaction efficiently and accurately
Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
Building customer clientele base
Recording and protecting personal identifying customer information
General Responsibilities :
Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
Maintaining Belk and vendor professional dress standards (uniforms) and appearance
Cooperating with fellow associates and management
Complying with store policies concerning attendance, tardiness, and associate handbook
Accepting additional duties or share responsibilities during busy times and / or as requested by Sales Team Manager / Assistant Store Manager / Store Manager.
Assist with all non-sell duties as assigned by Counter Manager / Sales Team Manager / Assistant Store Manager / Store Manager, where appropriate
Minimum Education & Experience :
- No education requirement
- Experience in retail preferred
- Excellent communication skills
- Must be able to work a flexible schedule including evenings & weekends, due to shift rotation
Physical Requirements :
- Ability to use computer keyboard, standard telephone and other related business equipment
- Hand manipulation to remove sensor tags
- Ability to push / pull 100-500 pounds when moving stock carts
- Task demands vary in each department because of the different types of merchandise
- Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
- Ability to apply treatment / make-up to customer's face
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