Pre-sales Engineer - Physical Security

PreSales Engineer Physical Security

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The PreSales Engineer for Physical Security is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers.

About K Group Companies

K Group is a locally owned and operated group of technology companies that was established in 1980 and located in Grand Rapids, MI.

We proudly serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technological services, ensuring that we deliver exceptional solutions at the highest level of quality.

Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

Great focused team environment.

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team.

We truly believe that we are better together!

Responsibilities :

• Provide effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring a clean execution and excellent experience for all involved.
• Support the Sales representative in consistently moving Opportunities forward.
• Excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments. Experience of owner and sales representative will be surveyed and measured from time to time.
• Listen, understand, and document customer or prospect needs and requirements.
• Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes.
• Maintain expert level of RSI product and service knowledge and their applications.
• Assist the Sales representative with technical knowledge pertaining to the products and services offered by the company.
• Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements.
• Support the Sales representative with frequent updates through excellent communication and detailed notes within ConnectWise.
• Interpret blueprints, diagrams, submittals, specifications, and schematics.
• Follow and support electrical codes, industry best practices and company standards.
• Become proficient in recording time efficiently and accurately within the sales cycle.
• Job duties other than those detailed above may be assigned for the ordinary conduct of business and may become a permanent element of this job description.
• Assist service team with advanced technical knowledge.
• Assess the strengths and limitations of current technology stack, as it relates to product offerings.
• Assist with the creation of technical best practice guides to serve the service team.
• Assist the sales representative(s) by maintaining margin in both product and service to deliver solutions within budget.

Compensation and Benefits :

• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities
• Bonus programs

Qualifications :

• Strong working knowledge of computer systems, hardware, and software.
• Associate degree or 4 years’ experience preferred.
• Strong troubleshooting skills with the ability to identify and resolve complex technical problems.
• Ability to work collaboratively in cross-functional teams and communicate effectively.
• Proven ability to meet deadlines and handle multiple tasks.
• Familiarity with low voltage cabling and video monitoring solutions preferred.

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