Looking for a Client Services Technician to provide support for the company's employee-facing technical services. In this role, you will be responsible for the day-to-day operations, managing escalations and working closely with client service engineers to improve its services.
The ideal candidate has 1-3 years of experience in a similar IT support role. We're looking for someone with Active Directory, Google Workspace products or similar platforms experience.
As a Client Services Technician, you'll :
- Provide Tier 1 / Tier 2 support for all end user technology services while in-person or remote via Jira Service Desk and Slack.
- Deploy and maintain end user computers and peripherals.
- Create, manage and troubleshoot accounts and access via Active Directory.
- Assist client service engineers with client-side projects to improve security, increase efficiency or improve user experience.
- Maintain conference rooms, printers, flex desks, vending machines and other office equipment.
- Travel may be required to support various locations within the Bay Area.
Benefits :
- Pre-tax commuter benefits
- Employer Subsidized healthcare benefits
- Flexible Spending Account for healthcare-related costs
- 401k package
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