Systems Support Engineer I / IT Administrator

Job Description

Job Description

About Maddox :

We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio.

Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.

Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.

Discover more at : https : / / www.youtube.com / @MaddoxTransformer or https : / / www.maddox.com /

About Maddox + You :

You will be the friendly technical support presence for Maddox employees in Battle Ground, WA as well as provide remote support for requests across the organization.

You will facilitate new technology deployments (hardware / software) to meet our growing organizational needs, and administer local network, surveillance, and access control deployments (Ubiquiti / Unifi).

The systems you will oversee touch every area of the organization and enable your teammates to purchase, recondition, and sell industrial transformers better than anyone else in the market.

You will have the satisfaction of seeing your work enable your colleagues to perform their tasks with speed and efficiency.

Your proactive approach to maintenance and your speedy responses to support requests will give Maddox a competitive edge.

Proactively, you will ensure that all Maddox team members have the technological tools they need to be successful. You will monitor the systems for errors and address them early.

You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business.

You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems.

Reactively, you will respond to new internal user support requests and provide them with first-class customer service and resolutions in a timely manner.

You will provide users with appropriate access to various systems, investigate and troubleshoot failures, coordinate with external support teams, solve problems creatively within our various 3rd party systems, and replace faulty equipment.

About Maddox's Systems :

Maddox maintains a give-the-best / expect-the-best attitude. Our office team is equipped with high-end laptops (mostly Apple, some Windows), docks, and multiple external monitors.

Our shop team is equipped with iPads and related peripherals. We also have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.

We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions.

Solutions we currently employ include : Ubiquiti Unifi (Network, Protect, Access, UID), Google (Mail, Drive, Doc, Sheets), Microsoft Office, Slack, Zoom, Vonage Business Communications, Pipedrive, Asana, Odoo, Adobe, Zapier, QuickBooks Time, and others.

More about You :

• You are focused, with excellent attention to detail.
• You maintain clear and timely communication whether by phone, email, chat, or in-person.
• You are excellent at time management and work prioritization.
• You enjoy and are good at interacting with people and solving technical problems.
• You give complex issues the focus and attention they need for quick resolution.
• You are able to context-switch across various work streams with ease.
• You have a strong technical background and enjoy working with all manner of technology.
• You have a proven track record of successfully managing vendor relationships and at-scale IT projects.
• You prefer to work in a way that promotes a healthy and successful team vs. operating as a lone wolf.
• You are comfortable and effective at teaching others the methods and reasons behind your own practice in various IT disciplines.
• You are a fast learner and pick up new technologies and user / business contexts quickly.
• You enjoy using ticketing systems and are both proactive and proficient in writing high-quality documentation.
• You are a self-starter who maintains a strong posture of learning. You are looking for ways to continue to build on your knowledge and skills.

Experience & Education :

We value experience, so if you have 10+ years of related experience, that's great! We also love to invest in high-potential people, and are willing to invest in a promising early-career candidate with the right aptitude, attitude, and ambition.

A technical degree is helpful, but not required.

Basics : Full-time. Schedule is generally 8 : 00 AM to 5 : 00 PM local, with some flexibility required to coordinate support coverage, perform network upgrades, special IT projects, etc.

Paid time-off, paternity / maternity leave, 401k matching, health / wellness benefits, etc. Smoke-free, drug-free workplace.

Travel : You will work out of one of our Battle Ground, WA offices. Short-duration travel to different Maddox facilities around the United States may be required to deploy and support on-site networks and hardware.

Pay : Starting range with bonus : $69k-$97k. Plus up to $1k / month wellness stipend and other benefits.

Pro Tip : We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.