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Application Support Analyst - Addepar

Application Support Analyst - Addepar

Brown AdvisoryNew York, NY, US
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Overview

Application Support Analyst

  • Addepar role at

Brown Advisory

Brown Advisory is seeking an experienced Application Support Analyst to join our Information Technology, Production Support team. The role focuses on daily support of Brown Advisory's core critical applications, with a unique focus on Addepar . This individual will support Brown Advisory's instance of Addepar for users at all levels within the company and across business units.

Responsibilities

  • Assist in identifying, triaging, and resolving issues that arise within the Addepar platform
  • Troubleshoot reporting, operational or processing errors within Addepar, propose and implement solutions.
  • Partner with client and operations teams to on-board large client relationships with complex alternative asset holdings.
  • Partner with the technology team to troubleshoot issues on the Addepar Public API
  • Use Python scripts to help automate solutions for users
  • Provide daily support to end users within the front, middle and back-office operations teams.
  • Fulfill routine service requests submitted by end users in the front, middle and back-office systems.
  • Monitor, triage, and resolve or escalate incidents created by end users and by the automated workflow system.
  • Identify and escalate major incidents impacting critical business processes and systems.
  • Execute deployment packages and upgrades on enterprise systems.
  • Create and / or update knowledge base articles regarding procedures, workflows, user guides, process run books, etc.
  • Analyze, propose and implement improvements to business processes, system performance and data integrity, to reduce manual processes and increase automation.
  • Provide hands-on application support for mission critical systems including, but not limited to :

    • Business Process Automation

  • Order Management
  • Portfolio Accounting and Reporting
  • CRM
  • Compliance
  • Work closely with other departments in the implementation of process improvements.
  • Provide user application and process training.
  • Provide end user application and process training, as required.
  • Participate within the change management process.
  • Participate in an after-hours support rotation, typically one week every 4-5 weeks.

    • Job Requirements

  • Bachelor's degree is required, preferably in Information Systems, Information Technology, finance, accounting, an economics concentration or a related field.
  • Minimum of 5 years of similar Application Support experience in a comparable environment.
  • 2 years' experience using Addepar required.
  • Advent / APX, eFront or similar accounting product experience is a plus.
  • Batch scheduling tools and workflow / job automation experience.
  • Intermediate level knowledge of the SQL syntax.
  • Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis.
  • Excellent organizational, teamwork and time management skills.
  • Excellent oral and written communication skills.
  • Ability to handle multiple parallel tasks.
  • Ability to engage and coordinate directly with vendors.
  • Ability to present relevant information to all levels of the organization.
  • Ability to work quickly and independently in a fast-paced environment.
  • ITIL Foundations familiarity and / or experience is a plus.
  • A hunger to learn best practices across a large portfolio of applications and platforms.

    • Salary

  • MD : $110,000 - $125,000. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).
  • MA : $121,000 - $137,500. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).
  • DC : $121,000 - $137,500. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).
  • NY : $132,000 - $150,000. Commensurate with experience and location. Does not include bonus or long term incentive eligibility (if applicable).

    • Benefits

  • Medical
  • Dental
  • Vision
  • Wellness program participation incentive
  • Financial wellness program
  • Fitness event fee reimbursement
  • Gym membership discounts
  • Colleague Assistance Program
  • Telemedicine Program (for those enrolled in Medical)
  • Adoption Benefits
  • Daycare late pick-up fee reimbursement
  • Basic Life & Accidental Death & Dismemberment Insurance
  • Voluntary Life & Accidental Death & Dismemberment Insurance
  • Short Term Disability
  • Paid parental leave
  • Group Long Term Disability
  • Pet Insurance
  • 401(k) (50% employer match up to IRS limit, 4 year vesting)

    • Brown Advisory is an Equal Employment Opportunity Employer.

    Referrals increase your chances of interviewing at Brown Advisory by 2x.

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