SOFTWARE TRAINING, SUPPORT, AND TESTING SPECIALIST

United States Bankruptcy Court

District of Utah

Position Announcement

UTBC 2024-02

Position : Software Training, Support, and Testing Specialist

Location : Salt Lake City, Utah (The Frank E. Moss Courthouse will be going through a

seismic upgrade and major renovation until the fall of 2025. Therefore, this position will

primarily telework until completion with occasional visits to our temporary location).

Starting Salary Range : CL 27 $58,030 - $94,338 Starting salary commensurate with

experience, education, and qualifications.

Closing Date : Open until filled, Applications submitted by September 3, 2024, are encouraged.

POSITION OVERVIEW :

The software training, support, and testing specialist position is part of our nationally supported

CHAP project. CHAP is a Chambers calendaring program available for up to 350 bankruptcy

court Chambers. The incumbent will conduct in-house and onsite training for CHAP end users

and IT staff. The incumbent will develop, prepare, and update training aids, training materials,

and on-the-job manuals in coordination with the technical writer. In addition to classroom

training, the incumbent will utilize other training methods such as computer-based training, self-directed web training, web-based guided classrooms, and video presentations.

The incumbent will also provide first-line customer support answering CHAP help desk calls, identifying issues or new functionality needed to address support calls, and write up detailed software change requests for the CHAP developers to use in modifying the software.

If the change request is approved for implementation by the CHAP User Group, the incumbent will guide the change request through the agile development cycle, participate in software testing processes, and help ensure the new functionality is documented in the appropriate manuals.

This position will require some travel.

QUALIFICATIONS :

Minimum experience and / or educational requirements include the completion of the

requirements for a bachelors degree and superior academic achievement or progressively

responsible experience in or closely related to the position's work that has provided the

knowledge, skills, and abilities to perform the position's duties successfully. Progressively

responsible experience includes 1) conducting software application training, 2) developing,

preparing, and updating training aids, training materials, and on-the-job manuals, 3) providing first-line customer support on software issues, 4) writing detailed software change requests, and 5) performing software testing.

Ability to communicate effectively, both orally and in writing with a wide variety of people. Ability to exercise mature judgment.

DESIRED SKILLS / EXPERIENCE :

The court is looking for a highly motivated, well-organized self-starter who can work both

independently and in a team setting. Communicators or trainers who can effectively express

ideas and concepts in writing and speech, and who can collaborate with clients, other Quality

Assurance support employees, and development teams. Proficiency in test management software and computer databases, familiarity with various testing tools and techniques, and the ability to select the appropriate tools for each project.

Quality Assurance testers who are creative and flexible thinkers capable of identifying errors, bugs, and glitches in software, have strong problem-solving skills, and possess the ability to document and troubleshoot issues.

Experience working in an Agile development environment, adapting to iterative processes, and collaborating closely with cross-functional teams.

CONDITIONS OF EMPLOYMENT :

All application information is subject to verification. Appointment to this position is provisional, contingent upon a fingerprint and criminal background check.

Employees of the judiciary are at-will employees. Judiciary employees are required to adhere to the judicial Code of Conduct.

Applicants must be citizens of the United States of America or be eligible to work in the United States.

BENEFITS :

The United States Bankruptcy Court is part of the judicial branch of the United States

government. Court employees are not included in the governments Civil Service classification.

They are, however, entitled to the following benefits : paid vacation, paid holidays, sick leave,

choice of health plans, federal employees retirement system, life insurance, flexible spending

accounts (health and dependent care), long term care options, and the thrift savings plan (the federal governments 401K plan).

This position is subject to mandatory direct deposit for

payment of net pay.

APPLICATION PROCEDURE :

Qualified persons should submit an 1) Application for Judicial Branch Federal Employment

AO-78), 2) a resume, and 3) cover letter to the address below, or email to

jon [email protected]. Application form AO-78 is available via the courts

website www.utb.uscourts.gov

United States Bankruptcy Court

Attn : Jon Willardson, Human Resources Manager

301 Frank E. Moss Courthouse

350 So. Main St.

Salt Lake City, Utah 84101

More than one position may be filled from this announcement.

Incomplete applications will not be considered.

Only qualified applicants will be considered for this position, and only those candidates selected

for an interview will be contacted.

• EQUAL OPPORTUNITY EMPLOYER*
3 days ago