Director of Professional Services (DOPS)/Branch Director

Intrepid USA - Our vision makes a difference :

We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.

We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.

What makes our vision different :

• Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
• Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local family business style of operations, clinical and patient experience
• Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
• We are committed to caring for our patients just as if they were our family

Why working here is awesome :

• Industry leading online training system and modules for continuing education thru Intrepid University
• Clinician centric WellSky EHR to improve clinical documentation quality and patient care
• Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
• 401K available to all team members
• Supportive time away through PTO time and company paid holidays for Full-time team members
• Mobile benefits access, 98.6 telemedicine access, health education library and health cost estimator for Full-time team members.
• Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
• Short and long term disability insurance available at affordable rates for Full-time team members.
• Talent science that improves the quality of our talent acquisition, recruiting process and team members

Great work you’ll do here :

The Director of Professional Services (DOPS) is responsible for the provision of appropriate and adequate care to clients in accordance with program requirements, quality standards and company policies and procedures.

They will provide supervision and training to caregiver staff and assures compliance with documentation and physician order requirements.

The DOPS must be accountable for adherence to company systems and compliance with state and federal regulations. This position will also require you to fill supervisory nursing role obligations and serve as the Branch Director.

The DOPS position can assume the role of Administrator as well. If serving as a DOPS only, the role would be primarily clinical oversight;

the financial and business development functions would be minimal.

• Direct responsibility for delivery of quality care that meets client specific needs and in compliance with program / payer rules and physician orders
• Responsible for efficient and effective utilization management in accordance with client needs, physician orders and payer requirements
• Facilitates communication and coordination of care between clients, families, caregivers, physicians and other service providers as necessary
• Assures efficient coordination of caregivers through case conferences and scheduling process and appropriate utilization of services
• Assures current and accurate clinical records in compliance with documentation requirements and program specific rules for coverage and qualifying criteria
• Assures clinical records are maintained in their original state and not improperly altered or fabricated
• Plans and assures adherence to budgetary guidelines, exercises appropriate expense control management with administrator
• May oversee Account Executive functions including performance reviews and development plans
• Serves as the local privacy officer of the agency, if the lead person in the agency
• Assures all staff receive appropriate training and follow the policies for protected health information
• Interviews, screens, and hires competent employees to meet the needs of clients and in compliance with applicable employment law
• Oversees the scheduling and competency of staff to assure safe, quality care and service
• Oversees personnel management functions including staffing, performance reviews, and disciplinary actions
• Provides a plan for staff retention and development
• Assures appropriate training to meet agency and regulatory requirements
• Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company

What we’ll love about you :

• Passion and commitment to clinical excellence, quality and integrity
• Embracing and leading the patient care mission through providing an exceptional patient experience
• Positive attitude and ability to fit in as a collaborative team member for patient care
• Excellent interpersonal communication and patient / family engagement skills
• Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
• High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
• Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
• Ability to demonstrate clinical skills in both a collaborative and solo contributor capacity
• Experience with EHR systems and their implementation / optimization in complex clinical settings
• Proficiency with federal, state and governing agency regulations
• Participates in continued clinical and in-service education, as well as professional training required by law
• Knowledge and comfort level working with technology and enterprise wide support systems and tools
• Successful management of a high volume of work, changing priorities as needed
• Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
• Outstanding presentation, writing and communication skills
• Promotes the agency through positive representation and communication of its services
• Capable of using professional judgement to delegate selected nursing tasks
• Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
• Creative thinker who embraces thought leadership
• Capable of making challenging decisions and willing to take responsibility for them.
• Current state RN license, BSN preferred. Business coursework (business, finance, accounting, human resources) preferred
• Three (3) years of nursing experience required to consist of a minimum of : one (1) year of home care experience and two (2) years of supervisory experience in a clinical setting.
• Current Registered Nurse licensure (in good standing) in the state(s) of practice
• Valid driver’s license and automobile insurance

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