A company is looking for a Director of Customer Experience Operations.Key Responsibilities : Develop and execute a strategic vision for Customer Experience Operations to enhance customer retention and satisfactionDesign and implement scalable processes to optimize customer onboarding, training, and supportAnalyze customer data to identify trends and develop metrics for measuring customer satisfaction and retentionQualifications : Bachelor's degree in Business, Management, or a related field;
MBA preferred7+ years of experience in customer success or operations within a SaaS environment, including 3 years in a leadership roleProven track record of implementing customer success operations strategiesExperience with CRM systems and customer success platformsAbility to thrive in a fast-paced, dynamic environment
Director, Customer Experience and Marketing
The Director of Customer Experience and Marketing will lead the strategic development and execution of comprehensive residential marketing initiatives and customer experience programs. Lead, mentor, and develop a high-performing team of marketing and customer experience professionals. Minimum 8-10 y...
Director of Customer Education
A company is looking for a Director of Customer Education & Support to lead the strategic vision and execution of professional learning and customer support functions. ...
Director of Customer Operations
Develop and drive initiatives to improve customer retention, customer loyalty, satisfaction, and customer experience; prioritize customer initiatives to drive those with the greatest customer and organizational impact. Proficient with Microsoft Office Suite or related software. Oversee all aspects a...
Director of Customer Onboarding
A company is looking for a Director of Customer Onboarding & Implementations. ...
Director, Customer Experience and Marketing
The Director of Customer Experience and Marketing will lead the strategic development and execution of comprehensive residential marketing initiatives and customer experience programs. Lead, mentor, and develop a high-performing team of marketing and customer experience professionals. Minimum 8-10 y...
Director of Consumer Experience
A company is looking for a Director of Consumer Experience and App Monetization (Go-to-Market). ...
Director of Customer Service
The Director of Customer Support is a key member of the Leadership Team and will collaborate with other senior leaders to drive the strategic direction of the organization. Lyra Technology Group is seeking a Director of Customer Service for one of their operating companies. The Director of Customer ...
Director of CAR-T Customer Success
Internally known as a Director of Marketing, this opportunity will be a fast paced, highly visible role, with responsibility to anticipate Authorized Treatment Center (ATC) customer challenges, proactively providing solutions, and providing the customer lens internally for non-promotional customer f...
Member Experience Director
Under the direction of the Executive Director, the Member Experience Director is primarily responsible for the design and implementation of a branch membership acquisition plan and member experience plan, in alignment with association initiatives. The YMCA of Metropolitan Atlanta offers excellent be...
Customer Experience Lead
As part of this team, you will have a large impact on the evolution of the next generation of Cloud services for Bank of America and explore an extensive list of new technologies that will drive delivery across our company. We are looking to hire an experienced Cloud Product Owner focused on Custome...