Restaurant Houseman

1k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option.

Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24 / 7 / 365.

Responsibilities :

• Ensures each hotel guest remains LOYAL to the hotel and brand through exceptionally kind, courteous and professional service demonstrated through daily, personal interaction with both guest and fellow associates.
• Must have a high level of personal care and consideration for both guests and fellow associates.
• Demonstrates a can do attitude accepts personal responsibility for individual service and cleanliness standards.
• Takes constructive criticism well regarding improvements for room cleanliness and company-wide standards.
• Must be able to meet the company and brand standards regarding cleanliness and Quality Assurance on a daily basis.
• Must be able to multi-task additional areas of responsibility may include cleaning guest rooms, meeting and storage rooms and commercial areas of the hotel.

i.e. lobby, fitness center, restaurant, etc.)

• Must be able to pinpoint and rectify problem areas with linen in regard to stains and inventory.
• Must be able to decipher between different types of linen processes and use appropriate cleaning programs.
• Provides housekeepers with needed supplies and stocks storerooms.
• Removes trash and soiled linens. Prepares and separates soiled linens and terry for pick up.
• Use floor equipment as required in the rooms, public spaces, etc.
• Flips mattresses over on a quarterly basis or as required by the manufacturer.
• Daily sweeping and mopping in public spaces.
• Occasional pressure washing, carpet cleaning, and other special projects.
• Immediately notifies supervisor of any equipment failure.

Requirements :

Demonstrates cool demeanor in stressful situations thinks on one’s feet, low need for direct supervision. Can manage all types of guest and associate interactions well.

Extremely diplomatic under all circumstances.

• Must have an eye for detail, be self - directed, with little need for supervision.
• Preferred Certifications : IHG Experience
• Previous Hotel or Hospital laundry experience a plus but not required

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.