The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for trust research and conduct quantitative and qualitative research studies to generate customer trust perception insights.
Leveraging our research findings, we partner with cross-functional business teams across the company to influence strategic decisions for improving customer trust throughout every stage of the shopping experience.
We continuously innovate in terms of research methodology and developing solutions to scale our impact.
We are looking for a Program Manager to join our team! As the Program Manager, you will partner with global stakeholders across the company to share our research findings and influence actions that improve customer trust.
You will also own mechanisms to effectively engage with and earn trust with stakeholders, which is critical to the overall success of our program.
The right candidate is highly organized, passionate about consumer research, loves solving complex problems, and is excited about improving customer trust.
You have a strong ability to communicate effectively (both orally and in written form) and have experience influencing without authority.
You are excited about implementing new and repeatable processes to improve productivity and drive impact at scale. You are a strategic thinker with a proven track record of taking end-to-end ownership, planning both for the short-and long term, and successfully delivering results with limited guidance.
You are highly organized with a strong attention to detail.
Key job responsibilities
- Collaborate with global stakeholders across the company to influence initiatives that address research insights
- Develop and refine mechanisms to effectively engage with stakeholders and disseminate research findings / program updates across the company
- Own our Asana tracking mechanisms and identify gaps / implement improvements based on pain points
- Drive process improvements that reduce friction and proactively address issues to help us scale effectively
- Manage / prioritize requests from stakeholders
- Work backwards to build tools to automate and scale processes
- Think big to define the program vision, mental models, and strategies for expansion
We are open to hiring candidates to work out of one of the following locations :
Dallas, TX, USA New York, NY, USA Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor’s degree in Business, Research, Economics, or a related field of study required
- Strong proficiency in Asana, or other program management tools
- Strong proficiency in Excel, including features such as pivot tables and advanced formulas (e.g., VLOOKUP, INDEX, MATCH, etc.)
PREFERRED QUALIFICATIONS
- MBA or Master’s degree
- Experience with consumer market research (i.e. surveys, focus groups, etc.) strongly preferred
Digital Program Manager Customer Success - Remote
A company is looking for a Digital Program Manager, Customer Success. ...
TikTok Shop - Customer Insights Program Manager, GNE - Seattle
Within GNE, the Experience Team is seeking a Customer Insights and Strategy, Program Manager to analyze customer feedback, drive data-driven improvements, and ultimately reduce contacts while enhancing customer satisfaction. As an Insights Manager on the Customer Voice team, you will gather, analyze...
Program Manager Trust Safety Policy
A company is looking for a Program Manager, Trust & Safety Policy. ...
Program Manager, Customer Service
The Program Manager will ensure the alignment and collaboration of internal/external partners, lead relations and dependencies, provide guidance on program goals, optimize resource utilization, and build effective mechanisms for creating visibility and accountability across the team. Partner with th...
Manager of Customer Success Programs
Key Responsibilities:Lead and mentor a team of Customer Success ManagersDevelop strategies for customer engagement, retention, and expansionMonitor NPS scores, collaborate cross-functionally, and optimize customer success processesRequired Qualifications:Experience in b2b Customer Success roleExperi...
Senior Program Manager, Customer Service Technology, Amazon World Wide Operations
Work with program managers, business leaders and executive team to communicate and impact critical business initiatives. This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. If you are a strategic thinker with a strong background in program managem...
Senior Globalization Technical Program Manager - TikTok Trust and Safety
We are the technical project management team dedicated to supporting Trust & Safety technical teams. ...
Sr. Manager, Software Development, Customer Trust
Software Development Manager in the World Wide Customer Trust team, you will actively work on the products that accomplish this for Buyers and Sellers on Amazon. WW Customer Trust is the organization that constantly makes high judgment decisions across a wide breadth of constituents. Amazon teams ru...
TikTok Shop - Customer Experience Program Manager
Our team is looking for a Customer Experience Program Manager to spearhead our trust-building initiatives by enhancing customer trust across various touchpoints of the customer journey. Familiarity with trust-building strategies, customer feedback mechanisms, and industry best practices, particularl...
Program Manager, International Expansion, Self-Service and Automation, Customer Engagement Technologies
We are seeking a Program Manager to join the Customer Engagement Technology (CET) Team. The mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. Are...