Senior Operations Manager

Job Description :

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

THE SENIOR MANAGER : Provides overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results for selected areas under guidance of GM.

YOU WILL BE GREAT AT D&B IF :

• You love working in a fast-paced, multi-faceted Restaurant / Entertainment scene.
• You are able to communicate to the Employees and Guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level!
• You have never met a Goal you can't beat!
• You can handle 100K days and while walking five miles a shift!
• You can live, love and embrace the Dave & Buster's culture!

JOB RESPONSIBILITIES :

People : Hire, train, retain and develop your team

• Loves our People and Loves our Guests!
• Works with GM, AGM, and Training Manager to review talent pool and make recommendations on staffing needs and hiring programs to ensure proper usage.
• Assures execution of staff training programs.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Leads and influences staff through effective motivation (having FUN), leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Select and develop Certified Trainers for more responsibility or internal promotability into management program.
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits : Optimize financial results (drive sales and control costs)

• Reviews assigned department's financial results and opportunities with leadership.
• Manages assigned area by meeting goals, analyzing opportunities, reviewing costs, and presenting ideas to leadership.
• Secures all storage and cash handling areas to minimize risk and loss.
• Reviews and educates cost control opportunities taking corrective action as needed and suggesting alternative courses of action with leadership.
• Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies, maximizing profits and minimizing costs.
• Responsible for all aspects of a particular area of the operation to facilitate the fulfillment of financial goals and company initiatives.

Sales : Manages annual budget and business plan to meet targeted financial performance

• Set department goals by period for individual area.
• Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
• Administers decisions around all store sales and performance incentive programs.

Guests : Consistently meet the standard for the guest experience (quality of operations)

• Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Maintain a safe and secure environment for all D&B guests and staff.
• Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies.

PERSONAL CHARACTERISTICS AND QUALIFICATIONS :

• Brand Ambassador and Culture Champion!
• Demonstrated ability to achieve expected store financial results in areas of responsibility.
• Ability to enthusiastically interact with others.
• Adaptability, flexibility, general enthusiasm for the business.
• Excellent pace and energy, self-motivated.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Ability to establish working relationships with all employees, management and vendors.
• Ability to maintain and project professionalism, internally and externally, at all times.
• Can create and communicate a vision for the store.
• Exercises good judgment in decision making.
• Flexible in approach; can readily adapt to business and team needs and changes.
• Excellent teaching and coaching skills.
• Holds self-accountable for high personal standards of conduct and professionalism.
• Respect for individuals (guest, vendors, and employees).
• Appreciation of diversity (thought, ethnic, gender, etc.).
• Innovative and strategic thinker. Capable of developing compelling culinary strategies.
• Strong statistical inclination, able to synthesize data into concise business tactics.
• Innate ability to inspire team.
• Positive Energy.
• LOVES Dave and Buster's.

WORK ENVIRONMENT

• Non typical Restaurant environment. We have great food, millions of dollars' worth of games, host the best Special Events and have thousands of people coming to have FUN!
• Dress to impress, we are business casual but with a tie!
• Our business is nights, weekends and holidays and our Managers know that is our niche.

LEGAL MAKES US SAY

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to :

• Work days, nights, and / or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Must have regular and predictable attendance.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Compensation is from $70,000 USD to $83,000 USD per year.

Salary Range : 68416 - 80490

68416 - 80490

We are an equal opportunity employer and participate in E-Verify in states where required.

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