Job Overview
We have a great opportunity for an IT Desktop Support Technician to join our team supporting our facility in Milwaukee, WI.
This is an onsite position that will provide advanced hands-on technical support to all levels of users.
Key Job Responsibilities
Provide advanced troubleshooting, problem solving and on-site technical support for all levels of users in the office, plant and / or warehouse
Provide a technical environment for the location that maximizes investments in IT technology and supports all necessary business processes while ensuring excellent customer service levels and meeting internal and external customer expectations.
Provide advanced Client PC support for all hardware / software computer deployments and related issues
Additional areas of responsibility are LAN support, break / fix, software / hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, user support and training, etc.
Analyze, test, implement and support the rollouts of new client technologies such as pc’s, laptops, tablets and mobile end point devices
Analyze, troubleshoot and support all aspects of the client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP / IP, DNS, and DHCP Client based issues
Adherence to all company policies and procedures (ex. Information Security, Communications Policy, Employee Code of Conduct, Record Retention Policy, etc.)
Maintain inventory of Server, PC equipment and peripherals as well as documentation of procedures pertaining to the IT area.
Develop solutions for simple to complex user issues (hardware and / or software).
Develop technical process and procedure documentation, as well as end-user documentation.
R&D on new client technologies, including testing of new models of end point devices as they are added to the environment
Complete other projects as assigned
Qualifications / Requirements
Associate degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
1+ years of IT client support experience
Ability to troubleshoot issues and come to a resolution
Ability to provide technical guidance and support to others
Strong working knowledge of TCP / IP, DHCP and DNS
Must be proficient with Windows operating system, Microsoft Outlook and O365
Ability to research computer related issues to resolve hardware and software problems
Excellent time management, problem solving, troubleshooting and multi-tasking ability
Ability to effectively communicate technical issues into laymen’s terms both within IT and within all levels of the company
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