Member Relations Specialist

Job Description

Job Description

Are you looking for a workplace where you can be part of a fun, energetic, and professional team that loves what they do?

Our Everett location is rapidly growing and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives! If you enjoy working with children, making children smarter & stronger, and working with an amazing team, then lets talk!

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. Our private training centers focus on the brain, physical and character development for ages walking through 11 years old.

KidStrong is a science-based curriculum that is parent-focused and taught by our professional coaches! We help parents discover their childs superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom.

In other words kids who will win at life!

Click the link to see what we're all about!

https : / / youtu.be / mz6b70hoeFY

KidStrong Member Relations Specialists are the first impression at KidStrong helping the KidStrong team lead the way and serving as an incredible liaison with families.

The Member Services Specialist's time is spent supporting the Program Director and Coaches in center operations including interacting with families, addressing members needs such as schedule changes, new member trials and so much more.

Typical schedule includes 3-4 weekday and 1 weekend shifts with specific hours being dependent on the needs of the center.

This role is critical in assisting the Center Director with member needs.

RESPONSIBILITIES

• Understand the why behind the KidStrong curriculum and be able to clearly and concisely communicate it with members.
• Maintain a professional presence at the front desk while assisting members with scheduling needs, program questions, and new member trial class followup.
• Create positive interactions with students and families before, during, and after class.
• Maintain dynamic, fun, motivational. and professional demeanor
• Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.
• Complete trainings throughLearnUpon as required by the Program Director and / or HQ Training and Certification team.
• Attend additional mandatory staff meetings as required by the Program Director.
• Manage KidStrong New Member and Camp enrollments held by centers when local schools are not operating (example : Winter Break, Summer Break)

LEADERSHIP

• Provide support and be available for team during classes
• Assist Center Director with daily member needs
• Connect with families of the center and find ways to proactively keep them engaged with KidStrong. Foster the mentality that we dont want Families to Leave KidStrong, doing all you can to retain Families.

CENTER OPERATIONS

• Be the go to for all member needs when the Program Director is not at the center.
• Demonstrate understanding of driving overall center performance and support Program Directors plans to maximize performance.
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong).
• Assist in the execution of community events as necessary.
• Support the Program Director and center level initiatives i.e. center maintenance, trainings, brand consistency etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• Partner with your Program Director on needs, KPIs, class ratings, and overall center performance.
• Provide excellent customer service to families and handle their needs when in center.
• Typical schedule includes 3-4 weekday and 1 weekend shifts with specific hours being dependent on the needs of the center.

SKILLS / QUALIFICATIONS :

• Passion for working with children is non-negotiable
• Comfortable speaking to parents / guardians regarding variety of topics
• Previous experience in management is preferred but not required
• Prior experience in public speaking
• CPR certified
• Self-starter who just gets the job done

Supervisory Responsibilities

This position will not directly supervise, but will serve as a key leader for member relations.

DNA / COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies :

High Standards

Establishes and holds high standards

Leads by Example

Sets tone through actions

Passionate

• Stays focused on the KidStrong Goals.
• Goal oriented and high performing.

Command Presence

Upholds KidStrong Values; creates vision for others.

Teacher

Communicate and ensure transfer of knowledge.

Professional

• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration
• Accepts responsibility for own actions
• Follows through on commitments.

Performer

• Engaging, Fun, Likable
• High Energy, Clear & Easy to Understand

Mentor

• Develops and nurtures relationships
• Focuses on developing self and others

Planning / Organizing

• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives

Coachable / Low Ego Mindset

• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives
• Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

• Comfortable calling an audible; continuing or adjusting the play after the audible is called.
• Embraces innovation and a quickly-changing landscape. Best Idea Wins!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.