Chief Operating Officer

Are you a strong communicator, have a passion for developing people and improving processes? Can you think strategically and multi-task to deliver results?

If so, Serve Credit Union is looking for an experienced Chief Operations Officer (COO) to support and positively impact our growing organization.

The successful candidate will be an ambitious and energetic credit union leader that has a strong financial services background, strong analytical skills, and can effectively contribute ideas and lead projects that benefit our Members and our Team.

The COO is a key executive that provides leadership and support in meeting our strategic objectives and goals.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Key Responsibilities

• Assist in directing all credit union operations, which include planning, recommending, and implementing programs and policies, and providing general administrative direction.
• Oversee and monitor all aspects of our lending and collection operations, driving strategic initiatives and ensuring the delivery of exceptional member service.
• Provides ongoing leadership and guidance to branch managers through coaching, assignment of project work, technical assistance and support and oversight of day-to-day performance and progress.
• Manage, develop, coach and retain a high performing staff. Evaluate performance to determine successful execution and compliance with internal policies and procedures.
• Supports and leads the credit union’s information security program, working with strategic IT and associated partners to identify, address and mitigate risk.
• Maintain daily contact with branch managers, providing support, input, feedback, and guidance concerning their daily operations.
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work and to provide consistent quality service to members.
• Provide ongoing support and guidance for weekly staff meetings. Identify areas for improvement, changes in procedures, new developments, or changes in services or products.

Help keep staff up to date on trends and general credit union information.

Qualifications

• At least seven (7) years of credit union / banking supervisory or managerial experience.
• Bachelor’s degree in banking, finance or related field OR equivalent on the job banking / finance experience.
• Detail oriented with that ability to multi-task.
• Strong member service, interpersonal, organizational and problem-solving skills.
• Strong verbal and written communication skills.
• Familiarity with industry’s rules and regulations.
• Results driven, and member focused.
• Ability to demonstrate and deliver effective management skills to lead and motivate staff around Credit Union goals and philosophies.

About Us

Serve Credit Union is a growing $100 million financial cooperative with 2 locations in the Des Moines Metro area. We serve over 5,100 members including Public Safety Professionals as well as Federal, State, County, City and School Employees and their families within the State of Iowa.

We offer a full benefits package and competitive salary.

If interested in joining our team and making a difference in the financial lives of the members we serve, please send your resume and cover letter to :

J-18808-Ljbffr