Job Description
Job Description
We’re looking for an enthusiastic, highly-motivated Client Care Professional to provide an excellent experience to our clients.
Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
This is an opportunity to join established Top 1% Chattanooga-based real estate team, serving TN, GA, and AL for 3 decades.
Client Care Professional collaborates with Team to serve Clients at the highest and most effective level.
Full-time position; company may consider part-time or contract role.
BENEFITS / SCHEDULE
- Full-time, in-office position. 8 : 30 am 5 : 30 pm Monday Friday
- Base salary with bonus program for top performers. Consideration after 6 months of successful employment.
- Real estate license required after 6 months of successful service; tuition covered by Todd Henon Properties ($3,000 value)
- Health Insurance with a portion covered by Todd Henon Properties
- Retirement Plan with company contribution after twelve months of successful employment
- Includes weekend and weeknight phone and email monitoring on a rotating basis.
- Generous Paid Time Off (PTO) Policy
- Weekly mentoring, training, and education resources
- Reports to Vice President
Compensation :
$45,000 - $55,000 yearly
Responsibilities :
- Serve as point of contact for current and future Clients, interfacing with and building relationships by phone, in writing, and in person.
- Creatively, effectively, and efficiently solve complex problems for Client benefit in varying scenarios.
- Field inquiries and leads by utilizing Customer Relationship Management tool and ensuring task completion and follow-up.
- Work alongside Sales, Contracts, and Marketing Teams for seamless Client experience.
- Liaise daily with Realtors, vendors, and industry professionals.
- Develop expert knowledge regarding local market conditions and trends.
- Coordinate appointments and property visits on behalf of Team members.
- Represent company on and off-site.
- Assist with Client Care campaigns and events as needed.
- Assist President and Team members with select assignments.
- Assist Sales Team with Client showings, inquiries, offers, and documentation, as needed and only if licensed.
- Assist in building high-quality, innovative property listings including thoughtful and complete remarks, contextual maps, photography, videography, documentation, etc.
- Embody THP Mission and Core Values, representing company on and off-site.
Qualifications :
- Operational or Administrative experience in a demanding and challenging environment, with a focus on Client service.
- Real Estate experience a plus.
- Real estate license or commitment to obtain after 6 months of successful service. Tuition covered by Todd Henon Properties ($3,000 value).
- Bachelor’s degree or higher preferred.
- Creates and upholds a positive and consistent, gold-standard Client experience.
- Natural innovator, self-starter, problem solver, people lover, and team contributor in a highly dynamic work environment.
- Leads by example in integrity, strategic thinking, passion for excellence, and work ethic.
- Thrives in a fast-paced, deadline and detail-oriented team environment in an industry that requires immediacy and accessibility.
- Excellent organizational and prioritization skills, with absolute confidentiality with all Client and company information.
- Has remarkable communication skills, both verbal and written, that demonstrate the highest level of professionalism and care even in complex scenarios
- Advanced abilities in Mac operating systems, Microsoft Office, Google Applications, CRMs
About Company
- The Mission of Todd Henon Properties is to Elevate Futures of our Clients and Team through an extraordinary real estate experience.
- Respected Industry Leaders in Homes, Estates, Land, Farms, Commercial
- Top 1% in Greater Chattanooga Real Estate Sales Volume
- 3 Decades in Chattanooga Real Estate Industry
- Chattanooga’s First Accredited Land Consultant
- Mission-Driven Full-Service Team of Professionals