Real Estate Client Care Professional

Job Description

Job Description

We’re looking for an enthusiastic, highly-motivated Client Care Professional to provide an excellent experience to our clients.

Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

This is an opportunity to join established Top 1% Chattanooga-based real estate team, serving TN, GA, and AL for 3 decades.

Client Care Professional collaborates with Team to serve Clients at the highest and most effective level.

Full-time position; company may consider part-time or contract role.

BENEFITS / SCHEDULE

• Full-time, in-office position. 8 : 30 am 5 : 30 pm Monday Friday
• Base salary with bonus program for top performers. Consideration after 6 months of successful employment.
• Real estate license required after 6 months of successful service; tuition covered by Todd Henon Properties ($3,000 value)
• Health Insurance with a portion covered by Todd Henon Properties
• Retirement Plan with company contribution after twelve months of successful employment
• Includes weekend and weeknight phone and email monitoring on a rotating basis.
• Generous Paid Time Off (PTO) Policy
• Weekly mentoring, training, and education resources
• Reports to Vice President

Compensation :

$45,000 - $55,000 yearly

Responsibilities :

• Serve as point of contact for current and future Clients, interfacing with and building relationships by phone, in writing, and in person.
• Creatively, effectively, and efficiently solve complex problems for Client benefit in varying scenarios.
• Field inquiries and leads by utilizing Customer Relationship Management tool and ensuring task completion and follow-up.
• Work alongside Sales, Contracts, and Marketing Teams for seamless Client experience.
• Liaise daily with Realtors, vendors, and industry professionals.
• Develop expert knowledge regarding local market conditions and trends.
• Coordinate appointments and property visits on behalf of Team members.
• Represent company on and off-site.
• Assist with Client Care campaigns and events as needed.
• Assist President and Team members with select assignments.
• Assist Sales Team with Client showings, inquiries, offers, and documentation, as needed and only if licensed.
• Assist in building high-quality, innovative property listings including thoughtful and complete remarks, contextual maps, photography, videography, documentation, etc.
• Embody THP Mission and Core Values, representing company on and off-site.

Qualifications :

• Operational or Administrative experience in a demanding and challenging environment, with a focus on Client service.
• Real Estate experience a plus.
• Real estate license or commitment to obtain after 6 months of successful service. Tuition covered by Todd Henon Properties ($3,000 value).
• Bachelor’s degree or higher preferred.
• Creates and upholds a positive and consistent, gold-standard Client experience.
• Natural innovator, self-starter, problem solver, people lover, and team contributor in a highly dynamic work environment.
• Leads by example in integrity, strategic thinking, passion for excellence, and work ethic.
• Thrives in a fast-paced, deadline and detail-oriented team environment in an industry that requires immediacy and accessibility.
• Excellent organizational and prioritization skills, with absolute confidentiality with all Client and company information.
• Has remarkable communication skills, both verbal and written, that demonstrate the highest level of professionalism and care even in complex scenarios
• Advanced abilities in Mac operating systems, Microsoft Office, Google Applications, CRMs

About Company

• The Mission of Todd Henon Properties is to Elevate Futures of our Clients and Team through an extraordinary real estate experience.
• Respected Industry Leaders in Homes, Estates, Land, Farms, Commercial
• Top 1% in Greater Chattanooga Real Estate Sales Volume
• 3 Decades in Chattanooga Real Estate Industry
• Chattanooga’s First Accredited Land Consultant
• Mission-Driven Full-Service Team of Professionals
30+ days ago