E-Commerce & Operations Coordinator

Position Summary Information

Summary Perform operational duties related to eCommerce, graphic design, customer service,

merchandise & order management, data entry, and promotional activities. This role will also provide direction to student workers, resolve technical issues, packaging product for shipment, assist in the creation of promotional and print marketing materials by performing the following duties.

Essential Duties and Responsibilities Other duties may be assigned.

• Responsible to manage online order process from receipt to shipment each day.
• Direct responsibility to manage store website, which includes page design, image management, and product description, to maintain an intuitive checkout process.
• Create item records, purchase orders, and color, logo, size classifications in ARC & InSite software platforms.
• Manage service inquiries, customer feedback, complaints, and resolve technical support concerns.
• Ability to use Excel, HTML, Photoshop, Illustrator, and photo editing tools.
• Utilize SEO practices to improve website, analyze performance data, and submit a quarterly sales report.
• Assist in the development of promotional events and marketing materials.
• Oversight of marketing and promotional media uploaded to store Bright Sign television network.
• Effectively manage multiple projects with a high standard of excellence, conformity to university policies, while maintaining a positive and service-oriented attitude.
• Maintain a working knowledge of inventory procedures and assist with periodic and annual inventory counts.
• Overtime and other duties may be required as assigned.

Supervisory Responsibilities This position could be responsible for assigning work and / or giving direction to part-time Student Workers, in order to complete work assignments.

Other Knowledge Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
• Strong technical skills including the use of Excel, photo shop, Illustrator, HTML and Google analytics.
• Skill in the use of personal computers and related software applications.
• A thorough knowledge of : Business English and arithmetic; general office methods, procedures and practices.
• Ability to plan, develop, and coordinate multiple projects.
• Ability to read and write at a level appropriate to the duties of the position.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to gather data, compile information, and prepare reports.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Strong organizational skills and detailed oriented.
• Ability to maintain confidentiality.
• Excellent telephone courtesy knowledge and experience.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to make administrative / procedural decisions and judgments.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to create, compose, and edit written materials.
• Ability to develop and maintain record keeping systems and procedures.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to sort and organize alphanumerically.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment.

Requires visual acuity to read words and numbers and the ability to identify and distinguish colors. Requires speaking and hearing ability sufficient to communicate in person or over the phone.

The employee must occasionally lift and / or move up to 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, or unpleasant odors.

The noise level in the work environment is usually moderate but can be loud at times. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions and may include the use of protective equipment.

Education and / or Experience Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and / or training;

or equivalent combination of education and experience.