Job Description
Job Title : Multi-Channel Contact Center Representative
Locations : Hybrid Quincy, MA
Remote Connecticut, Massachusetts, Maine, Missouri, Pennsylvania, Tennessee, Virginia
Get To Know The Team :
SS&C Technologies is a premier provider of retirement planning and financial services, dedicated to helping individuals secure their financial future.
We are seeking a highly skilled Multi-Channel Contact Center Representative with expertise in our multi-channel contact center operations.
This position demands versatility and excellence in processing correspondence, inbound / outbound calls, case items in the AWD system, and delivering top-tier customer service.
Why You Will Love It Here!
- Flexibility : Hybrid and Remote Work Models & a Business Casual Dress Code, including jeans
- Your Future : 401k matching program, professional development, and tuition reimbursement available
- Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Diversity & Inclusion : Committed to welcoming, celebrating and thriving on diversity
- Training : Hands-on, team-customized, including SS&C University
- Extra Perks : Discounts on fitness clubs, travel and more!
The schedule for this position is Monday - Friday 10 : 30AM - 7 : 00PM EST.
What You Will Get To Do :
- Meticulously reviewing transactions for precision and accuracy, recognizing the paramount importance of accuracy in this role.
- Collaborating with clients over chat / inbound / outbound calls to resolve complex and non-complex issues promptly and effectively.
- Actively liaising with other departments to resolve issues and address inquiries.
- Actively participating in cross-training initiatives across various departments to broaden your knowledge and skill set.
What You Will Bring :
To excel in this position, you should possess the following qualifications and competencies :
- Exceptional communication skills, encompassing both verbal and written communication.
- Proficiency in computer navigation and typing, with a minimum typing speed of 40 words per minute and a high degree of accuracy.
- Comprehensive knowledge of retirement plans and account details.
- Strong organizational skills with the ability to prioritize tasks and consistently meet established deadlines.
- Proficiency in research, analytical thinking, and problem resolution.
- An unwavering commitment to precision and attention to detail.
- High School Diploma or equivalent required
If you are a motivated and adaptable professional who is passionate about delivering outstanding customer service and aspires to advance your career in the financial services industry, we encourage you to apply through our careers page on the corporate website at .
LI-JW3 #LI-HYBRID #LI-REMOTE
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