On-Board Scientific is hiring a Pharmaceutical Customer Service Associate based out of the New Brunswick / Somerset, NJ area!
For immediate consideration please send your resume to
Subject Line : Position Title and State you are Located
About Us :
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees.
We offer benefits as well as k.
Position Details :
Position Type : + month contract with additional opportunity contingent upon performance and continued business need
Job Location : New Brunswick / Somerset, NJ
Shift : st shift
Compensation : $-$ per hour
Please note that candidates :
- Must have advanced Excel skills (Pivot tables, V-Lookups).
- Previous experience within the pharmaceutical industry (preferred)
- This position is % onsite
The individual selected will be responsible for all customer service activities in support of both the Brand and Generics divisions under the leadership of the customer service manager.
Responsibilities
- Oversight on the Order Management Process and develop key relationships at our PL partner with respect to Customer Shipments / Deliveries
- Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
- Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.
- Ensure unsurpassed quality service to our client’s customers.
- Interact with all levels of Internal Management and actively participate in meetings when required.
- Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
- Understanding and compliance of department processes, procedures and policies
- Ensure pricing problems are properly directed / researched / resolved in timely manner
- Assist in Order Allocation Process and Backorder Management
- Support Sales / Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers
Qualifications :
- Associate degree in science, related field or equivalent Customer Service related experience within the pharmaceutical industry.
- Three to five years related experience and / or training preferred, or equivalent combination of education and experience.
- MUST have advanced Excel skills (Pivot Tables, V-Lookups) Ability to recommend and implement change
- Outstanding interpersonal and organizational skills
- Ability to operate effectively in an environment with a high volume of transactions
- Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
- Ability to analyze data, troubleshoot problems and multitask.
- Intermediate level knowledge of MS programs.
Pharmaceutical Customer Service (Advanced Excel)
The individual selected will be responsible for all customer service activities in support of both the Brand and Generics divisions under the leadership of the customer service manager. On-Board Scientific is hiring a Pharmaceutical Customer Service Associate based out of the New Brunswick/Somerset,...
Pharmaceutical Customer Service (Advanced Excel)
The individual selected will be responsible for all customer service activities in support of both the Brand and Generics divisions under the leadership of the customer service manager. On-Board Scientific is hiring a Pharmaceutical Customer Service Associate based out of the New Brunswick/Somerset,...
Sales Development Representative (SDR)
Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach. Effectively manage time, open to learning new methods and looking to advance as a sales contributor...
Customer Support Specialist
Vaco Boston has partnered with our client to hire a Customer Support Specialist to join their team!. In this role you will be working directly with customers to answer any questions and make product recommendations. At least 1 year of experience in a Customer Service based job. ...
Administrative & Customer Support Specialist
Administrative & Customer Support Specialist. Provides customer service support for the On-Campus Interview Program when needed to include greeting company recruiters and students. Must frequently exerciseindependent judgment to provide quality customer service. Provides primary clerical and admini...
Account Executive, ALE/GTS, Remote New Jersey
The Account Executive is a field-based, direct sales role responsible for both client retention as well as growth through contract expansion and the introduction of new products and services. Account management with an outcome of increased customer satisfaction and an increase in retention and accou...
Senior Customer Care Specialist
A company is looking for a Senior Customer Care Specialist to enhance app engagement and provide customer support. ...
Customer Support Representative
Previous customer support experience is favored, but not required. Email Messaging: You will be responsible for managing our support email and responding to clients promptly. ...
Customer Service And Sales Support Representative
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how...
Customer Care Representative
As the first point of contact for customers seeking general and technical support with Learning Ally solutions, the Customer Care Associate’s engagement with the customer impacts the growth and success of the organization. Respond efficiently and effectively to customer inquiries and maintain ...