Director of Program Management (Incident Response).

Director of Program Management - Incident Response

Who we are

DoubleVerify is the leading independent provider of marketing measurement software, data, & analytics that authenticates the quality & effectiveness of digital media for the world's largest brands & media platforms.

DV provides media transparency & accountability to deliver the highest level of impression quality for maximum advertising performance.

Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital ecosystem, helping to build a better industry. Learn more at .

Position Overview :

The Director of Program Management (Incident Response) will play a central role in coordinating the response to service disruptions & production defects.

For these issues, the Director of Program Management (Incident Response) will drive the process of technical business impact analysis, facilitation of drafting internal & external communications, & in some cases organize the technical remediation.

In addition, this role will push forward continuous improvement to the defined process. Strong executive communication skills are a must as you will work closely with leadership across Engineering, Product, Legal, Finance, & Commercial teams.

Responsibilities include :

• Manage active incidents, inclusive of :
• Clearly identifying ownership & responsibilities throughout the incident lifecycle
• Outreach & escalation to internal teams & management
• Facilitating cross-team collaboration during incidents
• Communicate incident status & team responsibilities to stakeholders & leadership
• Play an active role in ensuring teams & individuals are moving as quickly as possible towards a successful outcome
• Improve upon a standard incident management process that will be used as a common framework for managing any business-disrupting event, reflecting the full sequence of phases & actions needed to fully & quickly resolve an incident
• Train & onboard internal teams to ensure successful adoption of the incident management process
• Actively participate in post-mortems to identify ways to continually improve our detection & remediation of problems
• Track post-mortem commitments & follow up with responsible teams to ensure continuous progress & improvement
• Identify common themes that span incidents, which may indicate systemic issues

Key qualities of a successful Director of Program Management (Incident Response) :

• An excellent communicator, capable of successfully interacting with many teams & stakeholders of different backgrounds & levels, including senior leadership
• Experience managing & motivating a team of program managers
• A results-oriented mentality & a willingness to roll up sleeves to make progress
• Highly organized & analytical, capable of managing the details of an active incident, as well as identifying larger trends that span multiple incidents, teams & systems
• Understanding of how to treat sensitive issue with appropriate levels of care
• Data-oriented, with an instinct towards measurement as a key component of long-term progress & success
• Possessing an interest & curiosity for learning new technologies & processes
• Adept at handling multiple tasks & remain level-headed during significant incidents

Requirements :

• 7-10 years of Project Management experience
• 3-5 years of people management experience
• Proven ability to successfully develop, document & implement strategic processes in a complex environment, spanning multiple teams & systems
• Deep experience communicating with executive stakeholders
• Comfortable discussing complex technical issues
• Incident management experience a very strong nice to have

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.

The estimated salary range for this role based on the qualifications set forth in the job description is between $140,000- $278,000 .

This role will also be eligible for bonus / commission (as applicable), equity, & benefits.

The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact : shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box.

So if you think you have what it takes but youre not sure that you check every box, apply anyway!