Job Overview :
As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles.
You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.
Responsibilities include, but are not limited to :
- Greet every guest that enters our facility with hospitality and respect
- Present the best solution to properly repair our guest's vehicles in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the guest
- Directs, coordinates, and participates in performing customer service activities
- Shuttle guests as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications
Qualifications :
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Experience in Automotive Customer Service and Service Sales
- Associates degree preferred
Physical Requirements :
- Being dependable and reliable for a position that is scheduled for Monday Friday, 7 am 6 pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
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