(USA) Auto Care Center Coach

Position Summary...

What you'll do...

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise; ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels;

budgeting and forecasting sales; assessing economic trends and community needs; and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies.

• Provides customer service and assistance by acknowledging the customer; identifying customer needs; assisting with purchasing decisions;
• locating merchandise; resolving customer issues and concerns; promoting products and services, while maintaining a safe shopping environment;
• creating and processing customer requests and service orders in accordance with company policies and procedures; explaining Auto Care Center and automotive products and services;

ensuring technicians are trained and certified on service related procedures; and staging customer vehicles and assisting with work flow as necessary.

• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise; removing damaged or out-of-date goods;
• setting up, cleaning, and organizing product displays; signing and pricing merchandise; securing fragile and high-shrink merchandise;
• maintaining equipment in accordance with company guidelines; handling customer and merchandise claims and returns; zoning the area;

ordering, arranging and organizing merchandise / 99 supplies; and monitoring the Auto Care Center and automotive area for environmental, disposal (for example, batteries, tires, oil) and OSHA compliance and ensuring customer safety and satisfaction .

• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;
• supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives;
• building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities;

and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition;

and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans;

utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Leadership Expectations

Live our Values

Culture Champion

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability;

maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking;

and exhibits resilience in the face of setbacks.

Digital Transformation & Change

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Focus on our Associates

Diversity, Equity & Inclusion

Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms;

and actively supports diversity goal programs.

Collaboration & Influence

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives;

and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see .

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Regional Pay Zone (RPZ) (based on location)
• Sales Volume Category (SVC) (based on facility sales volume)
• Complex Structure (based on external factors that create challenges)

Minimum Qualifications...

2 years experience in automotive service or service industry field.

1 year of supervisory experience.

Valid driver's license

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Automotive Certification from Automotive Technical Institute, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in automotive service or service industry related field, Supervisory experienceASE Certification - Certification

Primary Location...