Performance and Compliance Junior Analyst

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Performance and Compliance Junior Analyst in our Ground Handling Department.

The primary responsibility of the position is to be the liaison between stations and company leadership in policies and procedures.

The Performance and Compliance Junior Analyst is responsible for reviewing station performance from existing reporting methods, providing guidance and training to station leadership on the monitoring tools available, and tracking performance for individual stations.

The successful candidate will have one year of supervisory experience in airport functions and an in-depth knowledge of American Airlines (AA) / American Eagle training requirements and audit processes.

This position will report to the Manager, Performance and Compliance.

Essential Duties :

Assist the Performance and Compliance Manager in creating and leading processes to track, trend and report performance against goals at station, division, and department levels to aid decision making and performance improvement

Implement and communicate the department's compliance process by providing guidance, support, and measurement for areas to include Training Compliance, On-the-Job Training (OJT) Compliance, Training Records, IATA Operational Safety Audit (IOSA), AA Audit Compliance, Occupational Safety and Health Administration (OSHA), and Environmental Standards

Review station performance numbers to identify trends resulting in poor station performance

Conduct quarterly Payment Card Industry (PCI) Compliance Audits of all Piedmont Ground Handling (PGH) locations

Provide training and support for new stations, General Managers, and Compliance Coordinators in how to optimize the data available to them to identify compliance failings for correction prior to being audited by the various company and regulatory entities

Complete pre-visit work papers for the other analysts to prepare them for their upcoming in-person visits

Conduct training compliance audits on a random selection of stations each month to ensure continued compliance with station recorded training

Assist the IOSA Lead Auditor with the Ground Handling and Cargo disciplines

Act as the Safety Management System (SMS) Subject Matter Expert and Ground Handling Data Analysis Group (GHDAG) Primary Contact for the PGH Department

Act as representative for PGH in working groups as well as providing SMS status reports to upper management as needed

Conduct the monthly Ground Handling Data Analysis Group meeting

Responsible for the continuous monitoring of open Station Risk Assessments (SRAs) via station observation or data collection to ensure the risk controls and processes put in place are effective

Job Qualifications and Competencies :

One (1) year supervisory experience in airport functions (Gate, Ticketing, Ramp, Operations, etc.)

Proficient in Microsoft Excel, Power Point, and Word

Proficient in QIK / Sabre Systems

Preferred Qualifications :

Knowledgeable in all facets of American / American Eagle station operations to include Ticket Counter, Gates, Baggage Service, Operations, Cargo, Ramp, and Catering

Experience with / working knowledge of AA’s audit programs for Customer Service, Ramp Safety, Cargo, Environmental Compliance, and Deicing

Experience with / working knowledge of Industry Regulatory Programs, including but not limited to : Safety Management System, IOSA, OSHA, Flight Data Capture (FDC), and Environmental Protection Agency (EPA)

Experience with American Customer Experience Audit (CEA) process and the Customer Cup Program

Proficient in OPA, GET, Air Portal, Mosaic, and Tableau

Work Environment :

Standard office environment, use of telephones, computers, and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and / or irregular shifts

25-30% travel required

Physical Requirements :

Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position.

Duties and expectations are subject to change as needed.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.

Medical and dental available.

Starting Rate :

$46,000.00 / Annual Salary - 58,000.00 / Annual Salary (Based on locale and experience)

Job Application Deadline :

October 23, 2024

Please note that job postings expire at 11 : 59 PM Eastern Standard Time on the day before the job application deadline.

Ensure your application is submitted on time to be considered for the position.