Customer Care Specialist I

Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Care Specialist I with a global provider of risk management and insurance solutions for property, health, and lifestyle products.

Pay Rate : $16 per hour

Location : 100% REMOTE except for these states : AK, AZ, CA, HI, OR, VT, WA, WY

Schedule : Rotating shifts including weekends

Role Responsibilities :

• Handle Inbound Calls : Answer calls from customers and assist with inquiries related to hazard insurance, mortgage banking, and property loss.
• Resolve Issues : Listen to customer concerns, show empathy, and resolve their issues effectively.
• Understand Challenges : Take the initiative to understand and address each customer's unique challenges.
• Proactive Support : Use your expertise to help customers avoid future problems.
• Special Projects : Participate in special projects and take on new responsibilities as needed.
• Training : Complete paid training that includes classroom, online, and hands-on learning to master job systems and policies.

Must-haves :

• Education : Minimum high school diploma or GED required; college degree preferred.
• Experience : At least 1 year of work experience required; 0-1 year of experience with a college degree preferred.
• Skills :
• Strong attention to detail.
• Excellent verbal, written, and listening skills.
• Ability to solve problems and think creatively.
• Capability to adapt to changes and work well in a fast-paced environment.
• Proficiency in multitasking with technology (e.g., call handling, loan review, documentation).
• Attitude : Enjoys helping people, going above and beyond, and providing excellent customer service.

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry even if this position doesn't work out, you're still in our network.

That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Care Specialist I today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity.

It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.