SD Coordinator of Change Management

Description

Coordinator of Change Management

Reports to Administrator on Duty of Detention

Non-Exempt

Albany, NY

Description

Join Our Mission

The Coordinator of Change Management is responsible for quality improvement initiatives by providing monitoring and evaluation services and support to internal departments, specific to the Detention program.

Job Responsibilities

• Develops systematic structures with leadership to monitor and evaluate quality and appropriateness of Detention Program initiatives and service delivery.
• Actively engages leadership in communicating continuous improvement activities through reporting, periodic meetings and communications with staff.
• Contributes and makes recommendations for program policies, protocols and procedures, and oversight agency regulations and COA standards related to Detention Programming and service delivery.
• Consults with management regarding risk reporting protocols, corrective actions related to incident risk assessment, follow up plans, reducing future risk and program outcomes data.
• Collaborates with leadership to identify staff training needs. Coordinates with the agency Training Department and assists in developing and presenting training content.
• Attends agency and external meetings as necessary.
• Adheres to agency policies and procedures; follows and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement initiatives.
• Manages and implement change and continuous improvement initiatives
• Perform other duties as assigned.

Core Competencies (Knowledge, Skills & Abilities) :

• Ability to build and maintain collaborative working relationships with internal and external departments and / or stakeholders.
• Demonstrated leadership and supervisory skills including ability to manage 24x7 operations.
• Significantly demonstrates project management skills.
• Decision making, organizational and communication skills including attention to detail, oral and written communication skills, and listening and training skills.
• Possess time management and strategic thinking skills.
• Knowledge of relevant federal and state regulations pertaining to the operation of programs offered. Must keep current and up to date on required paperwork and documentation.
• Demonstrates computer literacy including but not limited to MS Office suite and other database systems.
• Demonstrates ability to handle confidential and sensitive information with discretion, demonstrated knowledge of HIPAA regulations.
• Demonstrates ability to manage and implement change and continuous improvement initiatives.
• Possess excellent management and mentoring skills.
• Outstanding communicator with the ability to resolve conflicts and issues.

Job Requirements

• A minimum of a bachelor’s degree in Human Services or related field is required. Master’s degree is preferred.
• Minimum 1-3 years of relevant experience in human services or applicable field.
• Experience in training, data analytics, working in not-for-profit / child welfare industry preferred.
• Must be able to work a flexible schedule.
• Must have a valid driver’s license. Ability to travel locally, regionally and potentially statewide.
• Ability to become TCI, First / Aid CPR certified and maintain certification.
• Ability to work with an economically and culturally diverse population.

Salary Range :

$54,000 to $64,000 per year. This is dependent on experience, education, and skills. This position is exempt and is not eligible for overtime.

Schedule

Typically Monday to Friday 9 : 00 5 : 00 with some (less than 5%) nights and weekends to oversee training and corrective action plans.

Working Conditions and Environmental Factors : Work environment characteristics described here are representative of those the employee will experience on the job.

While performing the duties of this job, the employee is working in an office or school setting and may be exposed to items such as office equipment, low to moderate noise levels, dust, and other items found in a school environment.

Employees may be exposed to inclement weather conditions.

Physical and Mental Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee needs to be able to read, write, and speak English fluently.

While performing the duties of this job, the employee is required to stand, walk, sit, handle or feel objects, tools, or controls, reach, climb stairs, balance;

stoop / bend, kneel, crouch, or crawl; talk, hear. Dexterity to write and operate standard office machines such as computer printers, copiers, fax machines, phones, and calculators is required.

The employee must occasionally lift and / or move up to 50 pounds. May require restraining youth.

The mental demands include acting as a positive role model, managing emotions, demonstrating tolerance and empathy, understanding that changing behaviors and habits require repetition and practice, and demonstrating patience and flexibility.

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee must :

• Act as a positive role model and effectively manage emotions and demonstrate tolerance and empathy.
• Demonstrate an understanding that changing behaviors and habits require repetition and practice.
• Demonstrate patience and flexibility with coworkers and follow one’s safety plan when necessary.

A safe and risk-reduced environment is essential for effective treatment, good planning, efficient operations, and the long-term preservation of the organization.

To the extent that risk is recognized and identified, and formally managed, persons served, employees, foster families and Together for Youth will be safer, and treatment and services will be of higher quality.

Together for Youth embraces the Sanctuary Model and is committed to creating a trauma-informed, outcome-based culture of open communication, nonviolence, emotional intelligence, social learning, shared governance, social responsibility and growth and change.

The foregoing statements describe the primary purpose and the essential responsibilities assigned to this job. These are not intended to be an exhaustive list of all responsibilities and duties that could be assigned or skills that may be required.

I have read and understand the responsibilities and duties of this position as outlined above.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Together for Youth is an equal opportunity employer and does not discriminate based on age, race, creed, color, national origin, sexual orientation, military status, sex, pregnancy, gender identity or expression, disability, marital status, or any other basis covered by appropriate law.

We are committed to fostering an inclusive, equitable, and accessible environment where diversity is valued and recognized as a source of strength and enrichment.

We seek to attract talented people from diverse backgrounds and cultures.

As a federal contractor, Together for Youth will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees with access to compensation information of other employees or applicants as part of their essential job functions cannot disclose this information unless it is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

DETBFC

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications