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Delivery Manager Managed Services

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Delivery Manager in Managed Services.Key ResponsibilitiesManage and implement contact center solutions, including workforce management systemsOversee inbound and outbound call center operations with a focus on telephony systemsOutline project plans, assumptions, and risks associated with contact center platform implementationsRequired QualificationsIn-depth knowledge of telephony systems, including IVR, call recording, and dialer technologiesExperience with contact center platforms and tools, preferably Genesys or NiceExperience in managing both inbound and outbound call center operationsRelevant experience in IT Services and IT ConsultingFull-time availability for the position

4 days ago
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