US Tech - PC Management

Description

SummaryA career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver.

Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business.

We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team has responsibility and ownership for the strategy, management and delivery of technology services that are essential to business systems and applications.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.

To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to :

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's / client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

This team has broad knowledge of the business functions to resolve critical and strategic business technology challenges.

Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s) of experience in progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications :

Degree Preferred : Bachelor Degree

Bachelor Degree

Preferred Knowledge / Skills :

Demonstrates extensive level abilities and / or a proven record of success as a team leader in the following areas :

• Directing, motivating, delegating and empowering team members in the successful performance of their responsibilities across multiple offices;
• Building and sustaining high performance culture for the team;
• Driving continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination;
• Driving the use of analytics to identify and execute on opportunities to improve the customer experience;
• Managing team to assess timely PC provisioning, repairs and disposals, escalating if service level agreements are not being met;
• Providing PC lifecycle budget oversight, coordinating annual budget planning activities, and performing monthly budget reconciliation;
• Setting strategy of PC purchase and disposal forecasts
• Overseeing the monitoring and reconciling of assets at vendor and onsite locations
• Overseeing the delivery of PC refreshes, including customer communications
• Providing regular feedback to team and service providers and assessing that improvements are implemented;
• Establishing and confirming that the team mitigates service quality issues and takes action to prevent recurrence;
• Recovering relationships with stakeholders and customers after poor service delivery;
• Seeking out customers to ask for service delivery feedback and suggestions;
• Managing team to achieve key performance metrics;
• Building relationships with stakeholders;
• Encouraging innovation and knowledge sharing;
• Coaching team members on career progression;
• Participating in the human resources processes including hiring, annual performance reviews, and terminations;
• Working with the other managers to execute our IT support strategy consistently
• Managing and delivering projects by developing the project team, assessing project engagement risks throughout, driving conclusions;
• Displaying an interest in innovation and commitment to continuous learning; and,
• Understanding new technologies and sharing knowledge.

Travel Requirements

Up to 20%

Job Posting End Date

Learn more about how we work : PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy : .

• All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion;
• national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status;

veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information :