Field Coordinator

Job Details

Job Location

Irving, TX

Position Type

Full Time

Education Level

High School

Salary Range

$19.00 - $23.00 Hourly

Travel Percentage

None

Job Shift

Job Category

Flagging

Description : Who WE are :

Who WE are :

RailPros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence.

As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support.

We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services - we are constantly innovating and staying abreast of industry developments to help our customers succeed.

Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued, and your growth is encouraged.

Apply now and become a part of our exciting journey!

Job Summary :

The Project Coordinator - Field Services position provides support for the business operations manager & supervisor, field managers, and field staff.

This position coordinates activities for clients across the US, including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field.

Essential Duties & Responsibilities :

• Works with railroad and contractors to ensure that all permits / license requirements are met before any construction / work takes place on or near the railroad property
• Coordinates and works closely with the field for scheduling flagging and / or construction monitoring
• Actively anticipates, identifies, and recognizes issues and initiates steps to resolve any conflicts
• Involved in reporting processes and ensures accurate data input for all communication
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF
• Expert utilizing email communication and verbal communication with customers
• Strong organizational skills to manage numerous customers daily
• Answers diverse phone calls with excellent customer service skills
• Other duties as assigned or required to meet the business needs

Qualifications :

Knowledge, Skills, & Abilities :

• Proficiency with electronic communications including phone, e-mail and text
• Experience in dealing with customers firsthand, working through difficult situations, and resolving issues as needed to meet commitments of the department
• Proven experience making decisions while following departmental guidelines

Required Education and Experience :

• A high school diploma or equivalent
• Two years of administrative and / or project management experience

Preferred Education and Experience :

• Prior experience with client / customer service
• Project coordinating
• Some college preferred

Additional Qualifications, Certifications, etc. :

• Excellent customer service skills as well as the ability to think and work independently
• Discretion in handling confidential information is required
• Detail oriented
• Intermediate technical skills
• Thoroughness
• Collaboration skills
• Communication proficiency
• Flexibility

Benefits / Perks :

• Comprehensive Health Insurance (Medical, Dental, and Vision)
• Accident Plan, Critical Illness Plan, Hospital Indemnity (Employee to Family Coverage)
• Life and Disability Insurance Coverage (Employer Paid, plus Voluntary Options)
• Retirement Savings Plans (401(k) with Employer Match)
• Paid Time Off (PTO) and Holiday Pay
• Wellness Programs
• Discount Programs
• Company-funded allowance for merchandise in our online store
• Health Savings Accounts (HSA) with Employer Match
• Health Reimbursement Arrangement (HRA) - Employer Funded
• Flexible Spending Accounts - Dependent Care (FSA)
• Employee Assistance Programs (EAP)
• Professional Development and Training Opportunities
• Work-Life Balance Initiatives

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly.

Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO) :

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations.

If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com.

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