Job Description
Job Description
The Assistant Store Manager sets an upbeat and happy tone’ for the store. He / she ensures that the mission, principles, and Scooter's Coffee touchstones are carried out, embraced, and modeled by all employees.
The Store Manager is responsible for the daily operation of the assigned Scooter’s Coffee location; directs staff to ensure that customers are satisfied with their experience;
and makes certain the assigned location is profitable. The Assistant Store Manager may work up to 40 hours per week.
ESSENTIAL FUNCTIONS :
- Staff Management
- Trains, oversees, and retains all store employees
- Helps to schedule shifts for all staff while maintaining efficient labor costs
- Responds to employees’ questions in a timely manner
- Enforces dress code
- Maintains positive employee morale
- Product / Store Management
- Makes and services specialty coffee and tea beverages
- Adheres to recipes and presentations for food and beverage items
- Ensures product quality and a premium customer experience
- Maintains a pleasant store appearance; maintains safe working conditions
- Helps manage inventory; orders and tracks using COGS
- Inspects supplies and equipment to ensure they are working properly
- Performs open / closing procedures and reports as needed
- Ensures employees comply with health and food safety standards and regulations
- Investigates and resolves complaints regarding food quality or service
- Help cover store when manager on vacation.
- Covers shifts as needed
- QUALIFICATIONS AND REQUIREMENTS :
- Education and Work Experience
- High school diploma; associate’s degree in management or related field preferred
- 2+ years of customer service experience required
- 2+ years of experience managing staff preferred
- Must have a current driver’s license
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