Desktop Support Technician / Information Technology Professional

Working / Functional Title

Desktop Support Technician

Position Summary

The Libraries Systems and Development group is a small, dedicated team a passion for excellence and service to the MSU Libraries.

Reporting to the Systems team manager, the primary focus of this position includes :

• Operating system and hardware setup and support for desktops and laptops running Windows and Mac OS
• IT support for printers, scanners, tablets, AV equipment, and other devices
• IT support of various software and web applications
• Managing and tracking department software licenses
• Performing basic updates, file permission setting changes, and Active Directory group maintenance
• Performing Ethernet and WiFi network troubleshooting and managing network settings on various devices
• Training and documentation for library employees on various software and hardware

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol.

The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a university matching contribution, as well as basic life insurance.

In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU.

MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate.

This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability / abilities, political affiliation, veteran status and socioeconomic background.

Minimum Requirements

• Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree;
• one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelor’s Degree ;
• up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed;

or an equivalent combination of education and experience. Ability to lift and carry up to 25 lbs.

Desired Qualifications

• Willingness to continually advance technical skills through self-study
• Excellent verbal and written Communication skills
• Ability to take ownership of a project and see it through to completion
• Familiar with Macintosh operating systems.
• Familiar with basic Windows Server and Active Directory administration.
• Familiar with PC and Macintosh hardware and the ability to perform maintenance and service on equipment.
• Competent in supporting scanners, printers, and copiers.
• Familiar with supporting products such as Outlook, Office 365, Adobe Creative Cloud, and Zoom.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.