Customer Contact Specialist

Job Introduction

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.

The hours of work are 40 hours per week between 8 : 00am to 6 : 00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis.

Once per month. Upon completion of a training period, some remote working days can be added into your work pattern. The basic salary for this position is £23,863 with a monthly bonus earning you up to £30,000 per annum.

After initial training is complete, hybrid working can be offered.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

• Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
• Accurate data inputting of customer details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customers and upselling products
• Initiating the solving of customers problems in a professional manner
• Adhering to brand standards

About you

• Customer focused with excellent communication & organisational skills
• Self-motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team.

Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.

We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.

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