Strategic Initiatives Relationship Manager - Payments - Vice President

Job Description

Shape the future of the Commercial Card Client Management & Delivery Group by helping the team in creating, defining, and executing upon strategies and tactics that will enable our client-facing teams to succeed.

As a key member of the team, you will help analyze datasets leveraging qualitative and quantitative insights to make recommendations to the Senior leadership team.

You will provide input and leadership influencing our go-to-market design, vertical strategy; and create better client and employee experiences.

You will also deliver against critical initiatives focused on product delivery, sales enablement and continual process improvement.

As a Strategic Initiatives Relationship Manager, you will be able to demonstrate a track record of success in cross-functional settings, possess a curiosity to learn and the ability to quickly apply those learnings to solve complex, high-impact problems.

Soft skills, influencing change outside of your direct control, and effectively summarizing, communicating, and presenting tough subjects for discussion and decision will be crucial components for success.

Job Responsibilities

• Assess, solution, and execute against opportunities for end-to-end process optimization across sales, client implementations, technical support, Innovation Governance, and Finance & Business Management.
• Lead cross-functional, end-to-end initiatives focused on improving client experiences along the client journey
• Define business tradeoffs and value; generate out-of-the-box solutions and cut through ambiguity to drive results
• Analyze datasets leveraging qualitative and quantitative insights to make recommendations to the Senior leadership team

Required qualifications, capabilities, and skills

• At least 7+ years of end-to-end client management experience, ideally in the financial services sector, with a dual focus on both product strategy and execution
• Excellent relationship-building skills with the ability to establish trust and credibility across lines of business and functions, work well in cross-functional teams, and influence key stakeholders
• An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders
• Self-driven and organized with the ability to effectively prioritize and execute on multiple concurrent initiatives
• Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.

In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market.

Our global product and technology platform, integrated client service model and network of operational centers enable J.

P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.