Neurology and Immunology Thought Leader Liaison - Kansas City

The Neurology & Immunology Thought Leader Liaison (TLL) directly engages Key Thought Leaders at Multiple Sclerosis centers, academic institutions, and private neurology practices, with direct accountability for meeting commercial objectives aligned to MAVENCLAD.

The TLL is a product, market, disease state, and company knowledge expert who develops business strategies to continue to build EMD Serono's reputation and credibility in the Multiple Sclerosis (MS) and neurology space.

This role serves as the primary point of contact between diverse external and internal customers, with responsibility for identifying customer needs and providing solutions to develop relationships with Key Thought Leaders (KTLs) and improve customer satisfaction.

The TLL serves as the Product and Services expert for Mavenclad and the neurology product portfolio, ultimately delivering superior customer service to MS Centers in their area.

Responsibilities : Develop and cultivate strong clinical relationships with the MS / Neurology medical community including MS Centers, Priority / National accounts and teaching institutions, with an emphasis on uncovering unmet clinical needs and providing solutions perceived by customers as best in class (customer centric mindset and approach)Develop deep customer / market insights at the territory level to compliantly build long term relationships, broader access and advocacyAchieve Commercial goals defined at a National and Area level where the individual operates and executes activities consistent with the Company and Therapeutic Area guidelines, PhRMA guidelines and utilizing our Competency Model as a referenceResponsible for growing advocacy of Mavenclad at an Area level while working alongside the overlapping ABM who is responsible and compensated for the activity of individual prescribersCoordinate the development and maintenance of account plans, through a synergistic approach with EMD Serono colleagues across Marketing, Sales, Market Access & Patient Support Programs / MS Lifelines in a compliant manner.

Account plans include cross-functional activities that synergistically enhance clinical outcomes and customer satisfactionIndependently conduct data analysis and explore industry trends, translating those into solid business strategies and action plansDevelop and execute plans including strategies and actions that further position EMD Serono as the primary MS solutions partner for MS Centers and teaching institutions.

Plans must include clear objectives and key discussion points for specific customer-facing activities, including those at major professional congresses such as AAN, CMSC, ACTRIMS and ECTRIMSPlan and implement effective professional education programsLeverage virtual tools and platforms to maximize existing opportunities of engaging with customers remotely, to develop and cultivate relationships whenever necessaryProvide only input on selection of speakers to integrate into N&I speaker bureau (note : the speaker selection decision and contracting process will be conducted by the home office) programs.

Conduct speaker training sessions when necessaryUnderstand and drive the TA strategic business focus for the future by staying abreast of industry trends and shifts in MS treatment approaches, while maintaining superior level of knowledge about product reimbursement / formulary and market accessSeek out, foster and cultivate the highest level of home office and regional relationships to determine and communicate additional market opportunities, as well as create and participate in internal programs necessary to effectively seize these opportunities (i.

e., internal focus groups, field tests, etc.)Actively demonstrate the highest level of professionalism, ethical behavior, compliance and integrity in all aspects of the role Who You Are : Minimum Qualifications : Bachelor's Degree in business or scienceEnglish required;

other language skills may be considered a plusMinimum 8 or more years field sales, product marketing, or medical / clinical experience in the pharmaceutical / healthcare industry3 or more years' experience in the MS, Neurology and / or specialty biologics markets, with sustainable proven track record of building relationships within the medical communities in these areasMinimum 2 years TLL or SAM experience with a proven track record of successPreferred Qualifications : Advanced degree in business or science preferredExperience in institutional sales and / or large account selling a plusExperience launching new products and / or services in specialty biologics markets is a plusDemonstrated science acumen and ability to work as a clinical solutions partnerDemonstrated an ability to drive innovative solutions and think outside of the boxLead high impact account team / s across Area, Region, Nation that drives KOL engagementExperience building robust account plansExperience collaborating and co-leading along with cross functional partners to deliver new tools and solutions for the TLL organizationExperience leading national and regional projectsDemonstrated strategic and critical thinking skills to bring about positive outcomesDemonstrated ability to influence without authorityStrong interpersonal and relationship-building skills.

Ability to collaborate effectively across functions in a complex organization and business environmentHas a proven track record of building strong relationships with Neurologist within the areaFluency using virtual / digital communication tools / platformsMaintain a high personal level of accountability and ownership of results.

Self-motivated professional who thrives on challengesValid and active driver's license is required