Assistant Service Manager - Nalley Honda
Union City, GA, USA Req #3337 Tuesday, June 4, 2024
About Asbury
Nalley Automotive is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.
We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.
Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.
At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.
Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry?
As an Assistant Service Manager at Nalley Honda, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for strong, energetic, people-focused Assistant Service Manager who will help us redefine the car-buying experience.
Does this sound like you? Apply now!
The role of an Assistant Service Manager / Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
- Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
- Actively promote good morale and good relationships among the dealership associates.
- Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
- Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
- Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
- Motivate the service advisors to provide consistent value for the dealership’s customer.
- Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
- Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
- Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
- Assist in forecasting goals and objectives for the department and strive to meet them
- Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Attend manager meetings and conduct service dept. meetings as directed
- Address and resolve customer concerns
- Assist in motivating, training and developing employees
- Strong verbal and written communication is required
- Must be able to manage in a fast paced work environment
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software is a plus
- Must have three plus years in an Automotive Service Department
- Must have three plus years as an Automotive Service Writer / Assistant Service Manager
- Must be at least eighteen years of age
- Must have a valid Driver’s License
- Must be able to pass pre-employment screening (background & drug test)
Company Benefits :
Pay and Recognition :
- Weekly pay
- Paid holidays & paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards(select management and front-line team member’s eligible
Insurance / Retirement :
- Insurance : medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development :
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages :
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
IND5
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.
We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
- Job Family Service
- Pay Type Salary
Assistant Service Manager - Nalley Honda
The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane. Assistant Service Manager - Nalley Honda. Do you have a passion for developing talent, ...
Fine Dining / Table Service Assistant General Manager
The Assistant Manager is responsible for delivering exceptional guest service through the selection, development, and motivation of associates and by managing the daily operations of a restaurant to optimize profits. Excellent customer service skills and an ability to communicate effectively using t...
Dining and Nutritional Services Assistant Manager
Assist in the planning, developing, organizing and directing of functions within the Dining and Nutritional Services Department (including personnel and administrative etc. May be required to plan and conduct in-service training programs. May be required to carry out duties of other Dining and Nutri...
Assistant Service Manager
Support the service and tire team under the direction of the Manager, Store Service. Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. In the absenc...
Automotive Assistants & Service Managers
Mavis Tires & Brakes at Discount Prices - Automotive Assistants & Service Managers. The Service Manager is responsible for assisting customers with tire selections and under-car repair services needed. To be eligible for the position of Automotive Assistant / Service Manager, you must (1) be...
Grant Services, Program Operations Assistant Manager (CDBG/ESG Lead)
The Assistant Grants Services Manager (G23) is a senior management position that will report to the Assistant Director (Grants Services Manager) for Entitlement Program Operations. The City of Atlanta's Department of Grants and Community Development is seeking an experienced Assistant Grants Manager...
Used Cars Sales Manager - Nalley Honda
Used Cars Sales Manager - Nalley Honda. Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Used Car Sales Manager at Nalley Honda, you will have the opportunity to make a positive impact on our business and i...
Restoration Project Assistant Manager
Restoration Project Assistant Manager. We look forward to helping you reach your career goals as a valued part of our service family!. Assist with dispatching of services to the appropriate technicians. Review service paperwork and ensure all field personnel adhere to procedural standards of reporti...
Chef Managers: Assistant Food Service Directors, Catering Managers & Executive Chefs
SAGE Dining Services® is ever expanding and seeking culinary professionals in the Atlanta area. Our managers play a crucial role in the culinary operations. This holistic approach ensures that every aspect of the dining experience, from menu conceptualization to execution and team management, is wel...
Assistant Customer Service Manager
Full training and mentorship at all levels Quarterly bonuses and other financial incentives Fun, inclusive office culture BASIC JOB RESPONSIBILITIES: Customer service inquiries/questions and client acquisitions Creating positive experiences that ensure continued business relationships Completin...