On-Site Support Technician

Description

Join an Innovative Team at Leapfrog Services

Leapfrog Services, a global IT company, is looking for an On-Site Support Technician to be a vital part of our mission to provide cutting-edge, customer-first, high-touch IT services.

As an On-Site Support Technician, you'll have the opportunity to think creatively and develop solutions for a client's systems at one of the world's most admired brands.

Primary Responsibilities :

As an On-Site Support Technician, your role is multi-faceted and crucial to the success of our clients. Your responsibilities include :

• Providing on-site desktop support in conjunction with the Leapfrog Service Desk.
• Diagnosing and troubleshooting PC, printer, telephone, network, SSO, and software issues.
• Organizing, prioritizing, and efficiently managing the on-site work ticket queue to meet client expectations.
• Providing exceptional customer service in a high-energy environment by being courteous, knowledgeable, and professional.
• Imaging workstations for new and existing employees.
• Collaborating with the Leapfrog Security Operations Center to manage security risks and vulnerabilities.
• Updating and maintaining the client’s inventory within Leapfrog’s database.
• Participating in research and development activities to improve efficiency and throughput.
• Other tasks assigned by the supervisor.

Requirements

You should possess the following qualifications :

• Proficient knowledge of Office 365, Azure, and Autotune.
• Understanding of TCP / IP logic, network layering, and connectivity challenges.
• Knowledge of PC operations, including hardware, operating systems, network printing support, and network settings.
• Ability to quickly diagnose, organize, and prioritize client issues and manage client expectations.
• Previous experience with ticket tracking systems.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Client-centric attitude and alignment with the company’s values : Integrity, Service, People.
• Superior client service skills.
• Proven time management, organization skills, and the ability to self-direct.
• Ability to multitask in a diverse and rapidly changing technology environment.
• Ability to safely lift and handle IT equipment (up to 50 pounds).
• Ability to stand, kneel, and crouch for long periods.

Preferred Experience & Qualifications

Preferred qualifications include :

• Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent job experience.
• 2 to 5 years of experience in a helpdesk, desktop, or support role.
• Two or more years of PC support, diagnostic / troubleshooting, and repair experience.
• Experience working for a Managed Service Provider (MSP).
• Professional certifications such as CompTIA A+, CompTIA Network+, and Microsoft Certified Professional.

Additional Skills :

• Effective Communication : The ability to communicate professionally and clearly with various stakeholders.
• macOS Proficiency : Experience in managing both Mac and Windows machines within a unified environment.
• SQL Databases : Familiarity with SQL Server Management Studio for running queries and assisting with troubleshooting.

Benefits and Perks

Leapfrog Services offers a comprehensive benefits package, including :

• Competitive starting pay (base pay range : $50,000 - $55,000 / year).
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Telemedicine.
• 401k matching.
• Certification / education program.
• Mileage and expense reimbursement.
• Health and wellness program.

About Leapfrog Services

Leapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998, we prioritize exceptional technical expertise combined with unwavering dedication to extraordinary service.

We offer a fun, service-based culture, growth opportunities, and excellent benefits. At Leapfrog, high-tech means high touch, and we are excited to welcome passionate individuals who love working with leading-edge technology!

Salary Description $50,000 - 55,000