General Manager - Hotel Valet Operations

Overview

The role of the Valet & Parking General Manager is to oversee and manage the hotel valet operation, parking and lot services by providing exceptional guest service and maintaining an environment of safety and risk prevention.

Using top notch customer service skills, professionalism and through leading by example, the General Manager will create an atmosphere that caters to the many varying needs of hotel guests and visitors through effective team leadership and management.

The General Manager will effectively communicate and execute VPNE policies, procedures and brand standards to optimize service and revenue while fostering a trustworthy client relationship.

Responsibilities

• Be a business leader through demonstration of professionalism and integrity.
• Work directly with the hotel client to set strategic plans to ensure each operation is running smoothly.
• Effectively direct, train and manage location staff including training and development in a luxury environment.
• Drive and maintain top level service standards for the upscale nature of a luxury hotel.
• Perform financial management : maintain strict revenue control and manage profit & loss statement for location.
• Oversee payroll, staffing, Hours / OT and budget proactively.
• Understand and support key performance indicators for VPNE.
• Handle all team member relations issues in-house, using the People / HR as a resource when appropriate.
• Communicate with the People / HR team to understand and uphold processes and procedures.
• Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department and onsite manager.
• Ensure safety and risk prevention.
• Mentor team members through ongoing coaching and training and foster a promotion from within culture
• Lead a positive and supportive culture to encourage growth opportunities for team members
• Enforce VPNE policies across all locations

Qualifications

• Educational Requirements :
• Bachelor’s degree in hospitality, business administration, or related field preferred or work related experience to match
• Years of Experience :
• 5+ years' progressive responsibility with proven leadership experience.
• Hotel experience required, luxury hotel, 5 diamond / star rating experience preferred
• 2+ years of account management
• 2+ years of client retention and relationship building
• Experience working directly with clients and maintaining accounts
• Strong organizational and training skills
• Ability to read, write and verbally communicate in English
• Be at least 18 years of age.
• Possesses a valid Driver’s License in state of residency.
• Be able to pass a criminal background check and RMV check when overseeing a valet operation.
• Possess organization skills.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Language Skills : Proficient in English both verbally and written.
• Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware.
Benefits :
• Paid weekly
• Paid weekly
• Medical, Dental, Vision
• 401K with a match
• Education Reimbursement
• Growth & Promotion Opportunities
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

VPNE Parking and Aloha Solutions is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area.

We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.

We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE & Aloha build its brands.

We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.

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