Job details
A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. ...
Responsibilities :
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they?re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client?s or customer?s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Working hours : 8 : 00 AM - 5 : 30 PM
Skills :
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
Education : High School
High School
Experience : 1-4 years
1-4 years
Qualifications :
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and / or emails daily
- Ability to share work among a customer service team
To be considered, please click to apply or send your resume to . We look forward to working with you!
IND75848
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A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Responsibilities :
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they?re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client?s or customer?s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Working hours : 8 : 00 AM - 5 : 30 PM
Skills :
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
Education : High School
High School
Experience : 1-4 years
1-4 years
Qualifications :
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and / or emails daily
- Ability to share work among a customer service team
To be considered, please click to apply or send your resume to . We look forward to working with you!
IND75848
Show lessShow more
key responsibilities
Providing introductory information to new customers- Ensuring that customers are satisfied with products or services- Following up with clients or customers to check that they?
re still satisfied with any purchases- Letting customers or clients know about additional products or services- Determining the quickest, most effective ways to answer a client?
s or customer?s questions- Escalating queries and concerns- Troubleshooting common issues with a product or service- Working with a team of CSRs and other departments to find appropriate solutions
experience
1-4 years
skills
Attentiveness and patience- Time-management skills- Ability to find the positive in any situation
qualifications
Interpersonal and customer service skills- Analytical and problem-solving skills- Multitasking and organizational skills- Ability to answer a high volume of calls and / or emails daily- Ability to share work among a customer service team
education
High School
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