ServiceNow Catalog Developer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Hybrid or potential for Fully Remote*

EST or CST hours

As a ServiceNow Catalog Developer, you will be responsible for designing, developing, and maintaining catalog items, workflows, and user interfaces within the CVD Health ServiceNow platform.

Your primary focus will be on creating intuitive and user-friendly service catalogs that enable end-users to easily request IT services, hardware, software, and other assets.

Collaborating closely with stakeholders from IT and other business units, you will gather requirements, design solutions, and implement enhancements to streamline service delivery processes.

Additionally, you will ensure that catalog items align with ITIL best practices and organizational standards, promoting efficiency and consistency across the IT service portfolio.

This role presents an exciting opportunity to leverage your expertise in ServiceNow development to enhance service delivery capabilities and improve user experience within our organization.

If you are a proactive and innovative developer with a passion for optimizing IT service catalogs, we encourage you to apply for this position.

Required Skills :

• 3+ years of experience in ServiceNow development, with a focus on catalog management.
• Proficiency in ServiceNow catalog item creation, including variables, workflows, and approvals.
• Strong understanding of ServiceNow Service Catalog module and related functionalities.
• Experience with ServiceNow scripting languages such as JavaScript and Glide.
• Experience with transitioning CatLog items from workflow to flow designer.
• Knowledge of IT service management processes and ITIL framework.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with stakeholders at all levels.

Preferred Skills :

• ServiceNow Certified System Administrator (CSA)
• ServiceNow certification(s) relevant to catalog development or IT service management is preferred.
• ServiceNow Certified Application Developer (CAD) certification or equivalent.
• Experience with ServiceNow Service Portal development.
• Familiarity with ServiceNow integration capabilities, including REST API and MID Server.
• Proficiency in JavaScript, HTML, CSS, and scripting languages, with a keen eye for detail and adherence to coding best practices.
• Understanding of UX / UI design principles and best practices.
• Exceptional problem-solving and troubleshooting abilities, coupled with a strong commitment to delivering high-quality solutions..
• Experience with Agile or Scrum methodologies.
• Familiarity with ITSM tools and practices beyond ServiceNow.

Education :

Bachelor's degree in Computer Science, Information Technology, or related field.

Business Overview :

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is :

$83,430.00 - $201,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.