Content Support Specialist

About Ancestry :

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry, the global leader in family history, empowers journeys of personal discovery to enrich lives.

With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives.

Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations ).

We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves.

Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Passionate about dedicating your work to enriching people’s lives? Join the curious.

Ancestry seeks a Support Specialist to join our Content team. A Content Support Specialist supports domestic and international production teams by resolving software and hardware issues.

The Support Specialist monitors production, problem solves issues between teams, and escalates critical impacts as needed.

What you will do

Troubleshoot technical issues with a range of hardware, services, software, and cloud infrastructure

Provide support for Ancestry’s vendors, remote Ancestry sites, and internal teams

Understand back-end systems, databases, and API calls and how to use them to identify the root cause of defects

Work closely with internal and external development teams to collaborate and prioritize system issues

Ability to communicate and professionally interact with a wide range of personnel and levels

Provide 2nd level support for production needs, including highly complex or non-standard work

Who you are

Strong technical aptitude and willingness to learn

Strong organization, prioritization, and communication skills

Some College level courses in CS (preferred)

Basic knowledge of SQL or software development experience are all a plus

Photography or imaging experience, knowledge of apertures, exposure ISO, digitization hardware (scanners) also all a plus

Working independently and being self motivated

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before.

Ancestry’s suite of products includes : AncestryDNA, AncestryProGenealogists, Fold3, , Find a Grave, , and Rootsweb. We offer excellent benefits and a competitive compensation package.

For additional information, regarding our benefits and career information, please visit our website at

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity.

We are pleased to share the base salary range for this position : $37,800 - $43,200 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision.

The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process.

Read more about our benefits HERE.

• Note : Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)
29 days ago