Communication, phone skills, customer service
Self-starter, demonstrates initiative and works under minimal supervision; analytical / attention to details, ability to meet deadlines, MS Office
Demonstrated skill in project management, including planning, organizing, and coordinating work assignments to effectively meet tight and / or multiple deadlines, handling multiple tasks simultaneously, and in managing conflicting priorities and demands.
Using multiple systems, including ServiceNow, Coupa and Oracle, adhere to fraud mitigation processes by confirming requested address and banking updates are requested through legitimate sources, and through authorized personnel;
Document both verbal and written verifications both accurately and completely
- Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as-needed basis.
- Responds to internal or external issues and resolves them, tracking the resolution
- Liaison between CLIENT Card Services, CLIENT AP, Area representatives, and 3rd party vendors; understands technical architecture between CLIENT and related 3rd party systems
- Flexible and able to switch project assignments quickly and seamlessly
- Assists with special projects within assigned departments or as part of cross-functional teams as required or assigned.
- Monitors department processes and workflow to ensure overall accuracy and quality of data and work output.
- Recommends changes, updates, and processes for continuous improvement in areas of expertise.
- Other duties as assigned.
- Meets established daily / weekly metrics
- Advanced understanding of overall business processes and integration touch points related to the Card Services Program, which includes Coupa, Banking's PaymentNet, Concur Travel and Expense application processing, Virtual Cards, Infrequent Traveler Program, expense reimbursement processing, system navigation, troubleshooting, and 3rd party integration
- Engages in SOX audits by assisting in data preparation and internal control testing, and reviews daily transactions for SOX compliance before processing
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