Customer Support Representative - Dedicated Transportation

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Summary

The Customer Support Representative FLEX is a pivotal role that centers around the efficient execution of customer orders, ensuring the achievement of volume targets, and delivering an outstanding customer experience.

The incumbent will play a proactive role in communication with both internal and external stakeholders, addressing issues related to timely pickup and delivery, check calls, activity documentation, and fostering a professional workplace attitude in a dynamic, fast-paced environment.

Essential Functions

• Develop and maintain strong customer relationships to maximize business potential.
• Ensure on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers.
• Proactively engage with internal and external customers on any applicable assignments.
• Use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

• Effectively manage multiple assignments, prioritize tasks, and adapt to changing conditions and work assignments.
• Make timely decisions, build strong customer relationships, and communicate effectively through various mediums.
• Prioritize, structure, and schedule tasks to maximize effort, meet deadlines, and handle a busy work environment.
• Maintain composure under pressure, demonstrate flexibility, and exhibit self-drive to excel in a fast-paced setting.

Qualifications

• H.S. diploma / GED required.
• BS or AA in Business, Logistics, or Supply Chain, preferred.
• One (1) year or more relevant experience in customer service, supply chain, logistics, warehouse or industry related field, required.
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required
• Intermediate knowledge in the logistics industry, applicable local and Federal regulations, and fundamental understanding of Supply Chain Management components.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

INDexempt

LI-RB

Job Category : Logistics

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience;

education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below :

Pay Type : Hourly

Hourly

Minimum Pay Range : $20.00

$20.00

Maximum Pay Range : $21.00

$21.00

The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type.

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.

During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees :

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http : / / wd5.

myworkday.com / ryder / d / task / 1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https : / / ryder.com / job-applicant-privacy-policy)