Benefits :
Learn more about the general tasks related to this opportunity below, as well as required skills.
- 401(k) matching
- Company car
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
At ICSI, we are committed to bringing excellence to the IT industry. To address everyday security threats, ICSI will continue to use cutting-edge, cost-effective technology to reinforce our clients' businesses through our IT staffing and software partnerships.
ICSI is seeking a highly motivated and experienced Field Service Technician to join our team. In this role, you will be responsible for providing technical support related to all aspects of desktop / laptop systems, communications, hardware / software, and office systems.
As a Field Service Technician, your role will include unparalleled technical support for our clients, allowing them to experience the best support available within the industry.
Primary Responsibilities :
- Install and configure IT equipment including end-user desktops, laptops, servers, printers, and network equipment (routers, access points).
- Perform software upgrades to desktops, laptops, tablets, and servers.
- Troubleshoot and resolve advanced desktop, server, network, and Active Directory related issues.
- Perform virus detection and removal.
- Implement disaster recovery solutions.
- Diagnose and resolve problems across Windows, Mac, and iOS platforms, as well as their software, hardware, and service product lines.
- Ensure proper documentation and use of the ticketing system.
- Assume complete ownership of customer issues until resolved.
- Keep peers and managers informed of significant problems and unexpected delays.
- Protect the organization's value by keeping information confidential.
Education, Experience, and Skills :
- Minimum 3 years’ experience as a Field Service Technician.
- High School diploma required; bachelor’s degree preferred.
- Competent and professional written and verbal communication skills.
- Knowledge of commonly used computer concepts, practices, and procedures.
- Excellent problem-solving skills.
- Experience with support of network printers, scanners, copiers, and faxes.
- Self-starter with exceptional customer service proficiencies and the ability to use communication as a tool to achieve an excellent customer experience.
- Takes initiative in improving the team, user experience, and personal skill set.
- Ability to carry, lift, and move users' equipment and network equipment.
- Strong customer service values.
Working Environment : Typical office environment. Physical Activities : Ability to lift 30 lbs., operate a computer for extended periods, and use ladders and basic power tools.
Company car is provided.
J-18808-Ljbffr
IT Field Service Technician
As a Field Service Technician, your role will include unparalleled technical support for our clients, allowing them to experience the best support available within the industry. ICSI is seeking a highly motivated and experienced Field Service Technician to join our team. Minimum 3 years’ experience ...
Sr. Field Service Technician - Night Shift
Responsibilities Initially help support pre-production vehicle builds, including assisting cross functional teams Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant Operate remotely until the local service center opens, if ...
Hardware Technician - Level 1 (IT Field Support Specialist)
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Familiar with Active Directory securit...
Field Service Technician
Benefits: oShort- and long-term Disability ProgramoPaid Vacation, Personal and Holidayso401(k) Plan with company match o2 weeks of vacation, 10 paid holidays, 5 sick days, and 3 personal daysoMedical/Dental/Vision/Life InsuranceoNever any out of pocket expenses…ever•Travel: In this position, you wil...
Field Service Desk Technician
This dual-role offers a unique blend of onsite customer interaction and centralized support, making you a crucial link in our commitment to exceptional IT service delivery. Strong customer service orientation, with the ability to remain patient and empathetic while guiding users through technical is...
Field Service Power Generation Technician
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. We are lo...
Sr. Field Service Technician, Charging -PA, NJ, MD
Responsibilities Support the commissioning and maintenance of electric vehicle supply equipment, commercial solar PV, and energy storage systems Work collaboratively across internal and external stakeholders to ensure Energy Service Operations will meet contractual SLA’s and Rivian benchmarks Contin...
Hardware Technician - Level 2 (IT Field Support Specialist)
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Familiar with Active Directory securit...
Sr. Field Service Technician
Responsibilities Initially help support pre-production vehicle builds, including assisting cross functional teams Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant Operate remotely until the local service center opens, if ...
Field Service Technician II
We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in inst...