AppleCare BPR Project Manager, Enterprise & B2B Sales

Summary

Increase your chances of an interview by reading the following overview of this role before making an application.

Posted : Jul 30, 2024

Weekly Hours : 40

Role Number : 200560340

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies?

Do you develop positive relationships, build trust, and influence without direct authority? If so, we want to talk to you! AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics.

As a BPR Project Manager, you will plan, mobilize, and execute mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes.

You will be the prime mover of your projects including scoping, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness.

The ideal candidate should have experience handling large global technical projects that interweave multiple functional teams and / or multiple systems.

Description

CORE JOB RESPONSIBILITIES INCLUDE :

• Plan and lead multiple projects using AppleCare BPR's methodologies for consistently high-quality results.
• Lead the creation of to be processes.
• Drive all steps of the technological design process from problem identification through solution vetting and selection.
• Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments.
• Lead geographically-dispersed, cross-functional teams, including collaborations with third-party partners.
• Balance project scope, schedule, and budget constraints with business needs and expectations.
• Identify and engage all resources needed to mobilize projects.
• Establish project roadmaps and schedules, keeping activities on track to major milestones.

ADDITIONAL RESPONSIBILITIES INCLUDE :

• Elicit requirements / user stories / use cases from subject matter authorities.
• Drive solution design process with technical teams; generate and vet possible solutions; build, test, and refine models;

finalize technical design.

• Lead project risk throughout the life of the project.
• Identify, document, and drive resolution of project issues.
• Identify key decision recommendations and broker agreements with internal and external partners.
• Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams.
• Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps.

MINIMUM QUALIFICATIONS :

• Experience planning, managing, and successfully delivering large cross-functional systems projects.
• Experience establishing project structure for efficient return-on-investment, and coordinating cross-project initiatives or large-scale programs.
• Experience supporting system configuration, architecture, and software development life cycles.
• Experience with global projects incorporating regional and country-specific details.
• Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization.
• Ability to form cohesive project teams across disparate organizations and groups.
• Ability to navigate through ambiguity to clarify objectives and execution plans.
• Ability to occasionally travel and work off / weekend hours to support projects, as needed.
• Bachelor's degree.

PREFERRED QUALIFICATIONS :

• Experience implementing projects in Enterprise Sales and B2B Sales, including Carrier and Reseller Channels.
• Knowledge of service, support, and warranty contract sales and operations.
• Project management certification (PMP or similar accreditations).
• Graduate degree in business or engineering.

PAY & BENEFITS :

• At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $171,900 and $258,700, depending on skills, qualifications, experience, and location.
• Apple employees have the opportunity to become shareholders through participation in Apple's discretionary employee stock programs.
• Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses related to career advancement.
• This role might be eligible for discretionary bonuses or commission payments as well as relocation.

MORE :

Apple is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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