Sr. Security Analyst - Cyber Crime Customer Protection

Description

The Cybercrime Senior Analyst will play a pivotal role on the Cybercrime Customer Protection team to protect TD customers from digital threats.

The senior analyst will provide research, evaluation, assessment, operational, reporting and / or analytical support on Technology Controls / Information Security related programs and initiatives.

May participate and provide advice / guidance on Cyber Security projects of moderate complexity. In addition, the senior analyst will help provide leadership and guidance to junior analysts on the team.

Supports the Cybercrime Customer Protection team to build and mature capabilities to mitigate digital threats to our customers.

Duties will include mitigating phishing, smishing and vishing threats

Taking on a leadership role within the team to ensure operational effectiveness and identify process improvement opportunities.

Identifying new methods to detect, inspect, research and mitigate phishing threats

Enhancing executive level metrics and reporting

Building out process documentation

Vendor management to ensure service quality

Depth & Scope :

Provides enterprise wide subject matter expertise on cyber security and / or fraud

Identifies opportunities for process improvements and creates gap analysis reports

Responds to Security Incidents, provides guidance, research and root cause analysis and develops remediation plans

Participates and provides advice / guidance on special projects and takes initiative to identify new opportunities to drive positive change

Analysis and contribution of enterprise level metrics and reporting

Prioritizes and manages own workload in order to deliver quality results and meet timelines under guidance of management

Education & Experience :

Bachelor's degree preferred

Information security certification / accreditation an asset

5-7 years of relevant experience

Preferred Qualifications :

Security+, CISSP, or other Cybersecurity certifications preferred

Experience in Cybercrime, Fraud, or Cyber Threat Management preferred

Strong technical writing and procedural documentation skills

Experience with Anti-phishing technologies

Customer Accountabilities :

Understands and supports the Bank's Customer Service Strategy

Considers the impact of decisions on the well-being of TD, its Customers and stakeholders

Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

Models quality service delivery at every interaction

Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee / Team Accountabilities :

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience

Participates fully as a member of the team and contribute to a positive work environment

May provide leadership, training, and guidance to other team members

Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest

Actively shares information and knowledge, and proactively learn from the expertise of others

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.

As an organization, we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at .

Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.