Systems Administrator 1 - 128573

Under supervision applies systems administration concepts, department and campus, medical center or Office of the President policies and procedures to resolve routine issues.

Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Incumbent provides desktop systems administration : user account setup (Active Directory and G Suite), mail and mail list administration, Group calendar (O365 and G Suite) setup and administration, perform data backups and verify the performance and integrity of backups for client systems, install and upgrade hardware / software in a heterogeneous Linux / Windows / Macintosh / Solaris environment, maintain software licenses and records, hardware configuration logs, configure and support network printing and file sharing, and software / trouble shooting documentation.

User support responsibilities for Macintosh OS X, Microsoft Windows, and Linux desktop platforms include : answering user questions regarding computer hardware and software with tact and patience, troubleshooting hardware / software problems, and hardware / software installation and setup.

Network monitoring and security responsibilities include ensuring that all managed client workstations and laptop computers are in compliance with UC San Diego Network Security Standards including : installing security related OS patches, ensuring the proper operation of anti-virus and firewall software, and assisting SIO and UC San Diego security personnel with monitoring network traffic and security logs.

Test software packages for safe and reliable installation on users' computers. Document software installation and setup methods and protocols.

Train users in operating systems and application software.

QUALIFICATIONS

Completed coursework in a technical discipline such as computer science or information technology or equivalent combination of education and experience.

Demonstrated knowledge of and experience with Linux, Mac OS X, and Microsoft Windows operating systems, including installation, upgrading and troubleshooting.

Experience with troubleshooting and resolving computer hardware, software and networking problems.

Experience with researching, recommending / selecting and purchasing software / hardware / peripherals.

Experience with anti-viral software installation, configuration, and usage.

Experience with firewalls and network and security monitoring tools.

Experience with at least one scripting language such as a UNIX shell (i.e., csh, Bash), Perl, or Python.

Experience supporting a variety of office, email, and utility software applications.

Knowledge of database applications such as Filemaker and RDMS such as Sybase, DB2, or MySQL

Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Ability to write technical documentation in a clear and concise manner.

Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

Basic understanding of system performance monitoring and actions that can be taken to improve or correct performance.

Basic knowledge of how to apply technologies and systems to meet business needs.

Basic knowledge of computer security best practices and policies.

Ability to drive a vehicle. Demonstrated safe driving skills.

Excellent organizational skills, reliable, meticulous, and conscientious.

Demonstrated ability to communicate effectively and accurately in written and oral form in both formal and informal settings.

Excellent customer service skills and the willingness to support a diverse user base with a wide range of computer experience.

SPECIAL CONDITIONS

Must pass a background check.

Occasional non-standard hours and / or weekends may be required.

Pay Transparency Act

Annual Full Pay Range : $61,800 - $108,000 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $29.60 - $51.72

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).