Job Description
Job Description
Job Title : Call Center Agent
Job Summary : We are seeking a dedicated, customer-oriented Call Center Agent to join our team. The ideal candidate will act as a primary point of contact for customers, handling inquiries, providing product / service information, and resolving issues efficiently.
The Call Center Agent should possess excellent communication skills, a strong problem-solving ability, and a passion for delivering an exceptional customer experience.
Key Responsibilities :
- Handle inbound and outbound calls in a courteous and professional manner
- Provide accurate information to customers regarding products, services, policies, and procedures
- Troubleshoot and resolve customer issues by identifying the root cause and offering suitable solutions
- Process customer transactions, including orders, returns, and account updates
- Document call information, customer interactions, and transaction details in the CRM system accurately
- Follow up on customer inquiries and ensure customer satisfaction
- Maintain a high level of productivity and quality by meeting performance metrics and quality standards
Requirements :
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Strong verbal and written communication skills
- Ability to manage stress and handle difficult situations professionally
- Proficient in Microsoft Office Suite and familiarity with CRM systems
- Excellent problem-solving skills and attention to detail
Job Posted by ApplicantPro
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