Network Support Engineer

Position Summary :

The Network Support Engineer is responsible for managing and resolving escalated network incidents and service requests for client networks.

This role involves performing root cause analysis, troubleshooting complex network issues, and implementing solutions to prevent recurrence.

Additionally, the role includes providing escalated support, liaising with vendors and IT personnel, and maintaining comprehensive documentation for all client networks.

Key Duties and Responsibilities :

• Respond to and resolve escalated network incidents and service requests.
• Perform root cause analysis and implement solutions to prevent recurrence.
• Troubleshoot complex network issues, including routing, switching, and firewall-related problems.
• Monitor network performance and ensure system availability and reliability for client networks.
• Troubleshoot network problems and outages, schedule upgrades, and collaborate with network architects on network optimization for clients.
• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations for client networks.
• Monitor client network performance and test for weaknesses.
• Provide escalated support and troubleshooting to resolve client issues.
• Liaise with vendors and other IT personnel for problem resolution.
• Maintain and enforce network security measures for client networks.
• Create and maintain comprehensive documentation for all implemented client networks.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.

Required Skills and Abilities :

• Proven hands-on network engineering experience
• Deep understanding of networking protocols
• Solid understanding of OSI or TCP / IP model
• Experience with network diagnostic, monitoring, and analysis tools
• Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
• Hands-on experience with hardware (e.g., Cisco, Fortinet, HP) and network cabling installation
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Excellent communication and documentation skills
• Ability to manage multiple client projects and prioritize tasks effectively

Education and Experience :

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience
• 3+ years of experience in network administration and engineering, preferably in a client-facing role
• Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) are preferred

Benefits and Fun Stuff :

StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering, evident in the comprehensive benefits package that goes beyond the basics.

Step into a workplace that pulses with fun and vitality - our dynamic environment, complete with exercise equipment and popcorn machines, slushy machines, and more, adds an extra layer of enjoyment to your daily endeavors.

As we remain dedicated to client delight, we ask you to join us, not only grow your career but revel in the unique perks that make StoredTech an exceptional and thriving place to work.

Your journey to professional fulfillment starts here!

• Generous Paid Time Off Policy
• Telecommuting Days
• 401k + Employer Matching
• FREE - Employee Assistance Program (EAP)
• Standalone Telemedicine Plan
• Medical, including a $0 Cost Employee Plan
• Dental
• Vision
• Employer Paid STD, LTD, and Life Insurance Policy
• Voluntary Life Insurance
• Coffee and Snacks
• $2,000 Employee Referral Bonus
• Certification Incentives
19 hours ago