Sales Manager, Jewelry- San Diego

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century.

Today, 9,000 associates contribute to the success of NMG’s brands : Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

Take the next step in your career now, scroll down to read the full role description and make your application.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape.

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs.

Summary Statement : The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

• Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department.
• Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages).
• Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s).
• Provides input on strategic objectives for the store and sets priorities accordingly by department.
• Reviews business with applicable Buyers for department and discusses action plans that will yield positive results.
• Establishes plans and strategies in partnership with Client Development Lead(s).
• Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly.
• Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue.
• Supports audit compliance to enforce department and stockroom controls, as applicable.

People

• Manages people, product and placement, and sales promotion within department.
• Recruits, hires, trains, and develops sales team, as applicable.
• Owns Associate performance management, career development, and coaching as needed.
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues.
• Communicates expectations for Associate behavior and holds Associates accountable.
• Manages team's daily prioritization of tasks.
• Sets goals for team in alignment with department objectives and supports Associates in achieving them.
• Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs.

Customer Experience

• Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards.
• Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience.
• Maintains a strong presence on the floor and is aware of what is happening throughout the day.
• Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
• Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations.
• Partners with functional leads for execution of in-store selling events.
• Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community.

Qualifications

• 4-6 years of relevant experience, luxury retail fashion experience preferred.
• 4-year degree preferred.
• Proven track record achieving business results.
• History of building, leading, motivating, and coaching teams to achieve objectives.
• Excellent oral and written communication skills.
• Strong attention to detail.

Win together" mentality.

• Basic proficiency with MS Office Product Suite, advanced proficiency preferred.
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Primary Location : United States of America-California-SAN DIEGO-San Diego-San Diego Store Job : Retail Sales Management Job Posting : Nov 14, 2023, 2 : 35 : 53 PM Overtime Status : Exempt Maximum Pay Range $ : 95000 Minimum Pay Range $ : 80000

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