Insight Global is looking for a Benefits Department Manager for one of our insurance clients. This role includes both typical account management responsibilities with the addition of leadership responsibilities.
The daily responsibilities include but are not limited to :
- Lead department meetings.
- Assist in the training and growth of team members.
- Lead a team of 6 other employees inclusive of analysts, internal account managers, and executive account managers.
- Strategize and manage employee benefit programs, including the coordination of the annual open enrollment process, either online or in-person, resolving any issues that arise, establishing a primary relationship with clients and carriers, and acting as a main point of contact for benefits-related inquiries from clients.
- Collaborate with the Benefits Technology Department to encourage and assist clients in using our online open enrollment systems.
- Manage client accounts accurately and ensure all deadlines are met.
- Market and secure new business and / or renewal business, either independently or in collaboration with the producer.
- Develop proposals for renewals.
- Conduct meetings with the producer and service teams to ensure service standards are upheld. -Liaise and collaborate with our carriers to ensure client expectations are met.
- Seize opportunities and take initiatives to enhance knowledge of the industry, regulatory requirements, and available tools and resources to improve the department and assist clients.
- Respond to inquiries from the producer and the service teams regarding accounts.
- Communicate with clients and respond to their questions about their policies and / or services.
- Cultivate and sustain relationships with clients, carriers, and other agency staff.
- Travel or make visits to insurance companies and / or clients as needed.
- Uphold the confidentiality of client and company information.
- Carry out other duties as assigned that are appropriate to the position.
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